Student stories

EPHE student works at a musculoskeletal care clinic

Danielle Antaya

RebalanceMD

My second work term in the Recreation and Health Education program took place at RebalanceMD.  RebalanceMD is a musculoskeletal care clinic that has a team of experienced physicians who specialize in the diagnosis and treatment of acute, sub-acute and chronic musculoskeletal and sport injury problems. Their physician team consists of Sports Medicine Physicians, Physiatrists, and Orthopedic Surgeons, whom together have the expertise to provide a comprehensive diagnostic and treatment regime. They strive to provide expert, quality and accurate care, holding themselves to the highest standard of health care excellence. 

RebalanceMD provides a variety of services regarding musculoskeletal needs. Within the clinic there is orthopaedics, physiotherapy, sports medicine, physical medicine, osteoporosis medicine, injections, and splinting, bracing and orthotics. They also have a "New Joint Program" for patients undergoing total hip or knee replacements, which guides patients through their surgical journey pre-operatively as well as post-operatively through their recovery. 

One of the main services offered by RebalanceMD is physiotherapy. They currently have a team of nine physiotherapists, and four full-time kinesiologists. The physiotherapy services at Rebalance include: Exercise Therapy (Prescriptive), Manual Therapy, Soft Tissue Therapy, Electrotherapy and Education. The clinic also has a traction machine, an interferential current machine, a shockwave machine, tens machine, ultrasound machine, and blood flow restriction – personalized tourniquet system. Most the physiotherapists are trained in Intramuscular Stimulation (IMS) treatment as well. Rebalance also offers a post-operative physiotherapy program for individuals who have received either full hip or full knee replacements.  

My position at RebalanceMD was for Front Desk Administration in the Physiotherapy Clinic. Front Desk Administration is point of contact for all patients. This includes in person, over the phone, and through email. We were responsible for scheduling initial visits and follow-up appointments, and receiving all necessary information regarding claims. We must contact insurance companies and lawyers for additional information as well. For telephone or in-person inquiries, I was required to be knowledgeable about all aspects of treatment and the facility. I also preformed data entry, and scanning and attaching for all documents. A few nights per week, I closed the clinic. Closing duties included reminder phone calls to patients, completing cash-outs, cleaning the facility, and locking the building. I was also given the task of training the new employee in the closing duties. 

There are three main ways in which my learning in this position relates to my studies. Through the interview and training process, I was able to draw on what I had learned in the Management in Health and Recreation course. When given doctor referrals, I was able to understand terms and instructions because of my Anatomy and Physiology courses. Finally, when I shadowed a physiotherapist, I understood why he was prescribing each exercise, because of my Exercise Prescription course.

At Rebalance, the most unexpected outcome of my co-op term was the friendships and relationships I’ve made. I did not expect to build so many strong connections so quickly, and I know I will maintain them long after my work term ends. It was great to work with a variety of physiotherapists, and I know I can reach out to them in the future if needed. My coworkers and supervisors were supportive and encouraging, and helped my competencies improve tremendously.

Before working at Rebalance, I had limited knowledge regarding physiotherapy or the management of a medical clinic. I now understand the process, including what goes on behind the scenes, and it created an interest in physiotherapy. I am not sure if it is a career path I will pursue, but I have the utmost respect for physiotherapists and the impact they have on all their patients.

More about Exercise science, physical and health education co-op