University Systems help centre

University Systems offers one-on-one assistance to all UVic staff and faculty for computer software. Our friendly and experienced staff will research your request, find a solution that best suits your needs, and schedule a session with you at your work location. We do not provide general software tutorials but will try to redirect you to other resources. Software assistance is available for the following applications:

  • Microsoft Office — Basic or advanced issues in Access, Excel, Outlook, PowerPoint, Published, SharePoint, and Word
  • Contribute and Dreamweaver — limited to specific tasks within the applications; we are not able to help with website setup or design
  • Fireworks, Illustrator, InDesign, and Photoshop — basic graphic editing
  • Adobe Acrobat Pro — PDF creation and forms
  • iDVD and iMovie — movie editing
  • Mac OS X and Windows 8/10 operating systems — switching assistance, help with basic end-user functions

To arrange for software assistance, please email

To expedite your request, please provide the name of the software that you require assistance with as well as a list of the specific tasks that you would like to accomplish or learn (we assist with specific issues and cannot provide a general tutorial).

This service is provided free of charge for all academic and administrative departments, excluding Continuing Studies and UVSS.