University Systems help centre
University Systems offers one-on-one assistance to all UVic staff and faculty for computer software. Our friendly and experienced staff will research your request and work with you to find a solution that best suits your needs. We do not provide general software tutorials but will try to redirect you to other resources. Software assistance is available for the following applications:
- Microsoft Office — Basic or advanced issues in Access, Excel, Outlook, PowerPoint, Publisher, SharePoint, and Word
- Illustrator, InDesign, and Photoshop — basic graphic editing
- Adobe Acrobat Pro — PDF creation and forms
- macOS and Windows operating systems — switching assistance, help with basic end-user functions
Please note: we are unable to assist with formatting thesis & dissertation documents.
To arrange for software assistance, please email softhelp@uvic.ca.
To expedite your request, please provide the name of the software that you require assistance with as well as a list of the specific tasks that you would like to accomplish or learn (we assist with specific issues and cannot provide a general tutorial).
This service is provided free of charge for all academic and administrative departments, excluding Continuing Studies and UVSS.