University Systems help centre

University Systems offers one-on-one assistance to all UVic staff and faculty for computer software. Our friendly and experienced staff will research your request and work with you to find a solution that best suits your needs. We do not provide general software tutorials but will try to redirect you to other resources. Software assistance is available for the following applications:

  • Microsoft Office — Basic or advanced issues in Access, Excel, Outlook, PowerPoint, Publisher, SharePoint, and Word
  • Illustrator, InDesign, and Photoshop — basic graphic editing
  • Adobe Acrobat Pro — PDF creation and forms
  • macOS and Windows operating systems — switching assistance, help with basic end-user functions

Please note: we are unable to assist with formatting thesis & dissertation documents.

To arrange for software assistance, please email

To expedite your request, please provide the name of the software that you require assistance with as well as a list of the specific tasks that you would like to accomplish or learn (we assist with specific issues and cannot provide a general tutorial).

This service is provided free of charge for all academic and administrative departments, excluding Continuing Studies and UVSS.