One-on-one software assistance

Help and supportHelp and support

University Systems offers one-on-one assistance to all UVic staff and faculty for computer software. Our friendly and experienced staff will research your request and work with you to find a solution that best suits your needs. We do not provide general software tutorials but will try to redirect you to other resources. Software assistance is available for the following applications:

  • Microsoft Office — Basic or advanced issues in Access, Excel, Outlook, PowerPoint, Publisher, SharePoint, and Word
  • Illustrator, InDesign, and Photoshop — basic graphic editing
  • Adobe Acrobat Pro — PDF creation and forms
  • macOS and Windows operating systems — switching assistance, help with basic end-user functions

Please note: we are unable to assist with formatting thesis & dissertation documents.

Who can use this service?

  • Faculty
  • Staff

How do I request or access this service?

To arrange for software assistance, please email .

To expedite your request, please provide the name of the software that you require assistance with as well as a list of the specific tasks that you would like to accomplish or learn (we assist with specific issues and cannot provide a general tutorial).

What is the cost for this service?

This service is provided free of charge for all academic and administrative departments, excluding Continuing Studies and UVSS.

When is this service available?

Our staff monitor the inbox during regular business hours, Monday - Friday from 8:30am - 4:30pm.

How do I get help with this service?

Email  for help with this service.