Frequently asked questions

Copiers:

Copiers are available by lease only. The device itself is provided at no cost, with click rates of $0.0459 per B&W page and $0.0691 per colour page. Optional accessories (e.g., paper trays, finishers, fax units) are billed as a monthly rental.

Devices are assigned based on expected monthly print volumes. If a department requests a model that exceeds its volume requirements, a monthly upgrade fee will apply to offset the cost of supporting lower-volume use.

Printers:

Printers can only be purchased. They have a variable click rate depending on the model you choose with optional rentable accessories. Please visit the printer tab to review the options and prices.

Teh cost per copy rate cover all parts, labour and toner for the life of the device. It does not include staples or paper. 

If you need any billing changes (ie. FAST account change, email change, name update) please email sguldin@uvic.ca for the changes you require.

 

If your Ricoh device is networked and has the reporting software installed you will receive replacement toners automatically. In order to trigger a replacement order you will need to replace a depleted toner with a new cartridge. After replacing a toner your supplies contact will receive an email indicating that a toner has shipped. It usually takes 2-3 days for a new toner to arrive.

If you anticipate you'll need more toner or have a non-networked Rioch device, you can call 1-800-267-9469 or log into your Rioch account (myricoh.ca) to place an order manually.

The first step is to call your desktop support person, if they can't diagnose the issue you'll need to call Ricoh 1-800-267-9469 to place a service call. Be sure to have your copiers serial number ready. They can usually be there to help within a 1 to 2 business days.

Printers are considered an outright purchase, your department owns the device. Printing Services can take the device back, close out the billing (if applicable) and keep it in our holding area to be redeployed when another UVIC area is in need of one. Any transfer of funds will be up to the two parties involved. You will be responsible for moving costs to the holding area. 

Copiers are leased and can be returned. We would hold it in our storage area, close out the billing and redeploy it when another UVIC area needs one. You will be responsible for moving costs to the holding area.