In the Know: International Student Advising

UVic Global Community Newsletter: October 12, 2021

In the Know: Advice for International Students is a section of the UVic Global Community Newsletter that includes valuable information for undergraduate and graduate international students in the following categories: degree-seeking, incoming exchange, and incoming study abroad/visiting.

What is International Student Advising?

International Centre for Students (ICS) is dedicated to helping you optimize your UVic experience. Consider us your local consultants for all things new and different.

The International Student Advising team provides pre-arrival support, settlement services on arrival, and non-academic assistance throughout your program of studies at UVic.

Our Frontline Advisers can answer your settlement questions, (e.g., health insurance, housing, banking, mobile phone, etc.) and connect you with other services and resources.

If your inquiry is related to your immigration status as an international student in Canada, you will be referred to speak with an International Student Adviser (ISA). ISAs are authorized immigration practitioners to answer immigration questions and provide advice and guidance related to your temporary resident status in Canada. We can also connect you with helpful resources, both on and off campus.

Note: Business program students should contact your International Student Adviser in the Gustavson School of Business International Team.

How can I access International Student Advising?

There are many ways to access our services and get help when you need it.

Please note, our office procedures follow UVic’s privacy and access to information policies.

ICS Website

Valuable information is available on our Living in Canada website. This is a great place to start whenever you have questions. There are answers to a lot of commonly asked questions.

Global Community Newsletter

The UVic Global Community Newsletter includes important information in this 'In the Know' article section.

The newsletter is sent directly to your preferred UVic email account. If you do not already receive the newsletter, please subscribe to our mailing list.


Contact us by phone at +1 250 721 6361.

Voicemail messages are responded to on weekdays between 9:00am and 4:30pm.

If you are leaving a voicemail, be sure to include your UVic student number, a brief description of your situation, and a phone number on which we can reach you.


Contact us by email at

Email messages are responded to on weekdays between 9:00am and 4:30pm.

When emailing us, be sure to use the email address on your UVic student record and include the following:

  • Your questions
  • Your student number and name
  • Your citizenship, study permit expiry, passport expiry
  • Where you are currently (in Canada or elsewhere)
Drop-in appointments for immigration inquiries

Our ISAs are available for in-person, phone, and online appointments on most weekdays during drop-in hours between 2:00pm and 4:00pm (PT). Students can expect to meet with an ISA on a first-come, first-served basis.

To request a phone or online appointment: Call +1 250 721 6361 starting at 1:30pm for a same day appointment.

To request an in-person appointment: Visit our office located in the Jamie Cassels Centre B202d starting at 1:45pm for a same day appointment.

To meet with an ISA, please prepare the following:

  • UVic student number (V#)
  • Original or copy of your Canadian temporary resident documents (e.g. study permit, work permit, temporary resident visa) and passport
  • Any other relevant documents you have that may be needed for the consultation
  • Your list of questions

Please note: ISAs cannot complete your immigration applications for you or advise on Permanent Residence programs. Students seeking these supports should consider working with an authorized immigration representative.

Information sessions and workshops

The ISA team also hosts information sessions and workshops on topics related to your international student experience.

Information sessions and workshops are promoted on the UVic Global Community Facebook Group and the Notices section on our News and Events page.

Any time you have questions for the International Student Advising team, please do not hesitate to contact us.