Facilities Management Services
Service Areas
Base Service: Minimum level of service required. Level, standard and frequency to be determined by Facilities Management (FM)
Supplementary Service: Level, standard and frequency to be determined by requestor
Note: a Base Service may be provided as a Supplementary Service at the request of a Unit
Billing Methods
Paid by Central - x
Paid by Department - •
Carpenter's Shop
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Install prefabricated cabinets, drawers, panels, etc. | Install/New | • | |
| Install whiteboards, tack boards shelving, lock box etc. | Install/New | • | |
| Keys - first issue, broken etc. | Repair/Maint | x | |
| Lock/padlock | Install/New | • | |
| Keys - subsidary issue, lost, etc. | Install/New | • | |
| Lock/door hardware | Repair/Maint | • | |
| Install new wooden finishings | Install/New | • | |
| Build and install wooden finishings | Install/New | • | |
| New install signage; interior and exterior | Install/New | • | |
| Repair and rebuild wooden finishing's | Repair/Maint | x | |
| Repair and replacement of door and window hardware | Repair/Maint | x | |
| Install and replace washroom accessaries | Repair/Maint | x | |
| Repair wooden furnishings (interior and exterior) | Repair/Maint | x | |
| Repair millwork - custom laboratory, shelving, etc. | Repair/Maint | x | |
| Repair signage | Repair/Maint | x | |
| Repair whiteboards, shelving, lock box etc. | Repair/Maint | x | |
| Routine inspections | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Cleaning Services
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Attend to spills and minor floods | Service | x | |
| Clean and sanitize washrooms | Service | x | |
| Clean building entrances up to 3m outside door area | Service | x | |
| Clean windows (interior and exterior) | Service | x | |
| Clean student lockers | Service | x | |
| Clean floors | Service | x | |
| Inside pest control | Service | x | |
| Remove graffiti (interior) | Service | x | |
| Replenish dispensers in washrooms and lounges | Service | x | |
| Strip or scrub and refinish floors | Service | x | |
| Upkeep of entrance mats | Service | x | |
| Vacuum carpets | Service | x | |
| Clean-up after functions/special events | Service | • | |
| Dust window sills, baseboards, cleared desk tops, counters (not in hazordous labs) | Service | x | |
| Empty waste and recycling receptacles in common areas | Service | x | |
| Set up tables and chairs for academic functions | Service | x | |
| Set up tables and chairs for functions/special events | Service | • | |
| Dusting furniture | Service | • | |
| Carpet cleaning/maintenance cleaning (spotting, stain removal) | Service | x | |
| Restorative carpet extraction/clean (12 - 18month cycle) | Service | x | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Distribution Services
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Internal delivery service | Service | • | |
| Chair/furniture delivery, office moves and setup | Service | • | |
| Table, chair and rolling tackboard rental | Service | • | |
| Surplus asset moving | Service | • | |
| Mail pickup and delivery (Canada Post) | Service | x | |
| Interdepartmental furniture moves | Service | • | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Drafting technologists
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Emergency and fire evacuation signage, and assembly plans | Service | x | |
| Campus map updates | Service | x | |
| Interior and exterior signage design | Service | x | |
| Updating of campus AutoCAD drawings to record as built conditions | Service | x | |
| Space records management | Service | x | |
| Project related graphics, custom maps and site plans | Service | • | |
| Fundraising materials development | Service | • | |
| Events information signage and map customization | Service | • | |
| Production of in-house drawings for millwork, signage, etc | Service | • | |
| Furniture inventory and AutoCAD layouts of existing conditions | Service | • |
Electrical Shop
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Electrical installation | Install/ New | • | |
| Install outlets | Install/ New | • | |
| Repair lighting systems and clocks | Repair/ Maint | x | |
| Repair monitor controller and transformers | Repair/ Maint | x | |
| Maintain building electrical distribution panels | Repair/Maint | x | |
| Maintain high voltage system and substation | Repair/Maint | x | |
| Maintain lighting control system for lecture halls | Repair/Maint | x | |
| Receptacles and switches | Repair/Maint | x | |
| Service and repair electric motors | Repair/Maint | x | |
| Service electrical supply system for automatic door opening devices | Repair/Maint | x | |
| Service interior and exterior building light fixtures | Repair/Maint | x | |
| Test and service emergency generators and lighting | Repair/Maint | x | |
| Test and Service fire alarm systems | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
General Maintenance and Preventive Maintenance
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service |
| Roof inspection | Repair/Maint | x | |
| Safety inspections | Repair/Maint | x | |
| Elevator | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Customer requested custom fabrications | Service | • |
Grounds Maintenance
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested |
| Campus road, sidewalks and curbs | Repair/Maint | x | |
| Power washing | Repair/Maint | x | |
| Green roof maintenance | Repair/Maint | x | |
| Irrigation and storm water drains | Repair/Maint | x | |
| Lawns, and landscaping | Repair/Maint | x | |
| Pedestrian corridors, fire lanes, pathways and trails | Repair/Maint | x | |
| Pest control outside of buildings | Service | x | |
| Snow removal and ice control | Service | x | |
| Stewardship of natural lands and water sheds | Repair/Maint | x | |
| Sidewalks and roads | Repair/Maint | x | |
| Graffitti removal (Exterior) | Repair/Maint | x | |
| Turf and artificial sport field surface conditioning | Repair/Maint | x | |
| Sign holder and sandwich board rental | Service | • | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Interior Modification Services
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Interior modifications to existing space | Service | • | |
| Interior furnishings and finishes standards development | Service | x | |
| Create furniture, fixture, millwork and equipment layouts | Service | x | |
| Order and delivery of furnishings: furniture, window coverings etc. | Service | x | |
| Design consulting and feasibility studies | Service | • | |
| Flooring repalcement | Service | • | |
| Surplus furniture management | Service | • |
Mechanical Shop
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Building temperature control adjustments | Repair/Maint | x | |
| Heating/cooling system maintenance | Repair/Maint | x | |
| Maintain central heating plants and heating lines | Repair/Maint | x | |
| Ice rink and swimming pool equipment | Repair/Maint | x | |
| Scheduled preventative maintenance of building mechanical systems | Repair/Maint | x | |
| Repair and maintain kitchen equipment | Repair/Maint | x | |
| Service equipment and vehicles | Repair/Maint | x | |
| Refrigeration and air conditioning equipment | Repair/Maint | x | |
| Metal fabrication / sheet metal and welding | Repair/Maint | x | |
| Test and service of fire extinguisghers and fire suppression systems | Repair/Maint | x | |
| Test and Service Emergency generators | Repair/Maint | x | |
| Fume hoods | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Customer requested overtime | Service | • |
Paint Shop
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Fabricate vinyl signage | Install/New | • | |
| Finish shelving and millwork finishes | Install/New | • | |
| Window replacement | Repair/Maint | x | |
| Install vinyl wall coverings | Install/New | x | |
| Interior and exterior painting | Repair/Maint | x | |
| Drywall and ceiling tile repair and replacement | Repair/Maint | x | |
| Carpet and vinyl floor materials | Repair/Maint | x | |
| Caulking and sealants | Repair/Maint | x | |
| Repair ceramic tile, glazing, brickwork and plaster | Repair/Maint | x | |
| Grafitti removal | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Plumbing Shop
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Chemical waste systems in labs | Repair/Maint | x | |
| Domestic hot and cold water systems | Repair/Maint | x | |
| Roof, gutters and drainage systems | Repair/Maint | x | |
| Sanitary sewer and perimeter drainage | Repair/Maint | x | |
| Natural gas and air distribution systems | Repair/Maint | x | |
| Neutralization chambers and distillation equipment | Repair/Maint | x | |
| Repair swimming pool piping | Repair/Maint | x | |
| Test and service fire sprinkler systems, valves, hydrants, etc. | Repair/Maint | x | |
| Irrigation and storm water drains | Repair/Maint | x | |
| Maintain plumbing fixtures | Repair/Maint | x | |
| Test backflow prevention devices | Repair/Maint | x | |
| Customer requested overtime | Service | • | |
| Event support | Service | • |
Project Management Services
| Services Rendered | Action | Base Services (Determined by FM) |
Supplementary Service (Requested) |
| Project management services for capital construction projects | Service | • | |
| Project feasibility studies and project budget cost estimates | Service | • |
Project Planning Services
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Design and construction standards and guildline delevopment | Service | x | |
| Preparation of capital funding requests | Service | x | |
| Building systems renewal planning | Service | x |
Waste Reduction
| Services Rendered | Action | Base Service (Determined by FM) |
Supplementary Service (Requested) |
| Garbage collection and disposal | Service | X | |
| Clean paper and paper packaging recycling | Service | X | |
| Plastic, metal and paper container recycling | Service | X | |
| Glass recycling | Service | X | |
| Styrofoam recycling | Service | X | |
| Soft plastics recycling | Service | X | |
| Cardboard recycling | Service | X | |
| Battery recycling | Service | X | |
| Electronics recycling | Service | X | |
| Electronic media recycling | Service | X | |
| Pallet recycling | Service | X | |
| Furniture recycling | Service | X | |
| Special event garbage and recycling equipment | Service | • | |
| Special activity garbage and recycling equipment | Service | • | |
| Post-collection sorting of waste and recyclables | Service | • |