VPFO Service Excellence Committee

SE Committee on Grass

In June 2015, all VPFO staff were invited to participate in the "Creating a Culture of Service Excellence" survey. Thanks to input from many VPFO leaders, three themes were identified from the survey results as opportunities for further attention going forward: (1) coaching and feedback, (2) vision of leadership, and (3) long-term employee engagement. A VPFO Service Excellence Committee has been formed to develop initiatives in these areas, beginning with employee coaching and feedback.

About the Committee:


This committee is responsible for exploring, developing, and (once approved by the VPFO) implementing initiatives that contribute to service excellence. It welcomes members of varying experience/rank (ie, front line employees, emerging leaders, current leaders), so that it can obtain a diversity of perspectives. The committee meets monthly for 1 hour, and forms sub-committees as required to carry-out specific activities.

Committee Members:

Alexis Osmond, Campus Security

Alicia McKinnon, Payroll

Betsy Moyer, Facilities Management

Cara Jones, Human Resources

Chandra Beaveridge, University Systems

Darryl Johnson, Facilities Management

Emily Boulter, Campus Security

Ian Jones, Pensions

Ivan Petrovic, University Systems

James Pepler, Office of the VPFO

Judy Mackinley, Purchasing Services

Keith Cascon, Campus Security

Melissa Joyce, Research Accounting

Nav Bassi, University Systems

Scott Thompson, University Systems

Stephanie St. Germain, Facilities Management

Trevor Sanderson, Internal Audit