University Systems help centre
Voice Messaging is available for most office telephones on the University campus. The University of Victoria has three types of voicemail messaging accounts:
- Integrated email voicemail accounts are available for many University of Victoria phone extensions that are linked to UVic Exchange email accounts.
- Phone-only email accounts are available for phone extensions that are not attached to any UVic Exchange email accounts.
Integrated voicemail
This voicemail service is integrated into your Exchange email account. Features include:
- Receiving voicemail audio messages to your UVic email inbox.
- Listening to your voicemail from any device.
- Receiving missed call notifications in your UVic email inbox.
Initial voicemail setup
You will receive a welcome email from Microsoft containing a temporary PIN.
- Enter the temporary PIN through your phone set by clicking on the message button or by entering 4444. If you are off campus or using a mobile phone call 250-472-4444.
- Continue when it tells you that your temporary PIN has expired and enter a PIN of your choosing.
- Listen and follow the prompts to record your name and then to record your personal greeting.
Integrated voicemail configuration and settings
Integrated voicemail can be configured through Microsoft Outlook or mail.uvic.ca. Check out the Set up your voicemail article from Microsoft Support for instructions on:
- Recording greetings
- Customizing call answering rules and notifications
- Resetting your PIN
- Setting an Out of Office messages for your UVic local
Phone-only voicemail accounts
This voicemail service is available for UVic local numbers that aren't attached to a UVic email inbox. Examples include:
- Shared workspaces like a sessional instructor or grad student office.
- Research labs or workshops with multiple employees.
See the phone-only voicemail user guide for complete instructions.
Initial phone-only voicemail setup
- Once the voicemail is set up you will be provided with a 6 digit PIN that needs to be entered when prompted by the [#] key.
- Follow the prompts to record your name and then to record your personal greeting, making sure you complete each step for the system to accept it.
Note: If it has been requested that you are able to initially reset your PIN one time only, the system will tell you that your temporary PIN has expired. You will then continue to enter a new PIN of your choosing. Then follow the prompts to record your name and personal greeting.
Reset your PIN
To reset your phone-only voicemail PIN, please contact the Computer Help Desk.
Access your phone-only voicemail from off-campus or cellular phone
- Dial 250-472-4444 from your Off-Campus or cellular phone.
- When prompted, enter your mailbox number.
- When prompted, enter your current PIN.
- Press [0] to activate the touchtone keypad commands and then press [1] to access Voicemail Messages
Voicemail support
Please contact the Computer Help Desk if you:
- Share a phone line with your colleagues and need voicemail options.
- Work in multiple departments and have multiple UVic local numbers.
- Need help with resetting voicemail access PINs.
Have more questions?
If you have a question that isn't answered on this page, please reach out to the Computer Help Desk.