Passport Photo Service
Frequently asked questions (FAQs)
For $19.99, you will receive two physical copies of your photo. For $24.99 you will receive two physical copies of your photo and an additional digital download link.
You can't smile in passport photos because it distorts your facial features, making it difficult for facial recognition systems and border agents to accurately verify your identity, which relies on a consistent, neutral expression for biometric scanning. Major facial features like the nose, chin, and eye shape can change with a smile, causing issues with automated border checks. So aim to have a neutral expression on your face - eyes open and visible, mouth closed and not smiling.
- Everyday Attire. Please wear clothing that will contrast clearly with the light-coloured or white background required. Avoid uniforms, costumes, or clothing that could be mistaken for official attire.
- Hat and Head Covering. Hats and head coverings worn for medical or religious reasons are permitted, as long as your entire face can be seen and the item doesn't cast shadows on your face.
- Glasses and Headphones. If you must wear glasses, they cannot be sunglasses or tinted glasses, and must make sure your eyes are not covered by the frames or any glare, reflection or shadow. Likewise, headphones or wireless devices are not allowed.
- Jewelry and Piercings. Jewelry and facial piercings are permitted as long as they do not hide your face.