COVID-19 ONECard Information

Due to COVID, we have transitioned to an appointment-based service:

  • If you’re new to UVic, please submit your selfie online
  • if you’ve had a ONECard in the past, you’ll need to book an appointment to get a new one
  • If you don’t have a Netlink ID, email to set up an appointment

Masks are now required for everyone in all public indoor settings and workplaces. People who cannot put on or remove a mask on their own are exempt. 

  • We will enforce the mandatory mask policy with all visitors to our office
  • A customer can be refused entry or service if they do not wear a mask 

New to UVic and require a card?

Returning to UVic and require a replacement card?

Lost your card? 

Returning Students:

  • Please return to UVic with your ONECard.
  • If you are paying the bus pass fee within your tuition, please activate your bus pass at any of our 3 kiosks.
  • If you are not paying the bus pass fee within your tuition, you might be eligible to purchase one.  Please contact either the University Student Society  or the Graduate Student Society.
  • If you require a new card, please book an appointment online 

Bus Pass Information:

All online, co-op & distance education courses are not charged a U-Pass (bus pass) fee in tuition. In order to purchase a bus pass, please contact either UVSS Undergraduate Students' Society or GSS Graduate Student Society.  

If your ONECard is not working?

When the ONECard office is not open, how do I load funds to my account?

There are several ways to deposit funds onto your ONECard:

I lost my card, how do I freeze my account?

  • Freeze your ONECard funds online.
  • If you find your current card, you can reactivate it by contacting our office via e-mail requesting your account to be un-frozen.  Please use your preferred e-mail, provide your name, V# and attach a piece of Gov't issued photo ID.  

I live out of town, do I need a ONECard?

  • If you live outside of Victoria, you do not require a card for any on-line studying.  You can login to UVic using your netlink ID & password for all of your library and coursework needs.  Please feel free to e-mail us if you would like more details.
Appointments at the ONECard office:
  • Upon arrival to the Jamie Cassels Centre - please do not enter if:
    • you are showing illness symptoms similar to those of the flu or common cold: fever, dry cough, shortness of breath, sore throat, stuffy/runny nose
    • you arrived in Canada in the last 14 days
    • have been in close contact of a confirmed case or outbreak of COVID19
  • Please sanitize your hands when entering the building.
  • Stay within the areas provided for social distancing, respect to see arrows and signage.
  • Physical distancing measures are in place throughout the Jamie Cassels Centre which is where our ONECard office is located.
  • Arrive for your appointment on time.
  • Wear a mask.

Do you still have a question or you require an appointment?

For questions - please check our onecard website and for appointments please e-mail us at: .