International student advising

International Student Services (ISS) provides pre-arrival support, settlement service and referrals on arrival, and non-academic assistance throughout your program of studies at UVic.

Note: Business program students should contact your International Student Adviser in the Gustavson School of Business International Programs Office.

Have questions? 

There are many ways to access our services and get help when you need it. 


ISS is located on the second floor of University Centre in room B272. Our office hours are Monday – Friday, 9:00am to 4:30pm.

Our Frontline Adviser can answer your health insurance and settlement inquiries including banking, mobile phones, shopping, transportation, off-campus housing, income tax, and more!

Drop-in hours

Our International Student Advisers (ISAs) are regulated immigration practitioners who can provide advice about Canadian immigration documents and explain how UVic policies relate to your international student status.

ISAs are available during drop-in hours at ISS, weekdays between 2:00pm and 4:00pm, except for statutory holidays or scheduled office closures. Students are seen on a first-come, first-served basis.

Prepare for your meeting with an adviser with the following:

  • UVic ONECard (preferred) or photo identification
  • Original or copy of your Canadian temporary resident documents (e.g. study permit, work permit, temporary resident visa) and passport
  • Any other relevant documents you have that may be needed for the consultation
  • Your list of questions

Please note: Our ISAs cannot complete your immigration applications for you or advise on Permanent Residence programs. Students seeking this assistance can consider hiring an authorized immigration representative.

By email

Emailing is another great way to connect with the ISA team.

When emailing us, be sure to use the email address on your UVic student record and include the following:

  • Your questions
  • Your student number and name
  • Your citizenship, study permit expiry, passport expiry
  • Where you are currently (in Canada or elsewhere)

By phone

Call us at +1 250 721 6361. Calls are responded to on weekdays between 9:00am and 4:30pm.

Please note, our office procedures follow UVic’s privacy and access to information policies.

Advice for parents, guardians, and supporters of international students

We know that support is important for a student’s successful transition to the university. Here are some tips for you, if you wish to be part of your student’s support:

  • British Columbia's privacy legislation strictly limits the information that we are able to disclose to anyone other than the student in question.
  • If a UVic student is unable to communicate with ISS regarding their own record, they may designate a proxy to act on their behalf. Contact for further information.

Last updated: December 2019