International Student Advising

For COVID-19 related information, visit the COVID-19 Information webpage and the UVic Return to Campus website. Please note, as information can change without notice, for the most current immigration information, always visit the Immigration, Refugees and Citizenship Canada’s website and the Government of Canada website

International Student Advising team provides non-academic support, such as settlement resources and referrals, and immigration advice related to being a student (e.g. study permit, work authorization) throughout your program of studies at UVic.

International Centre for Students has moved to a new location. We are currently located at the Jamie Cassels Centre B272. Regular office hours are Monday to Friday between 9:00am and 4:30pm (PT). 

Note: Gustavson School of Business students should contact International Student Advisers in the GSB International team at gsbimmigration@uvic.ca. Continuing studies students should contact uvcsimmigration@uvic.ca

Have questions? 

There are many ways to access our services and get help when you need it. 

In-person

Everyone must do a daily health check before coming to campus. Download the COVID-19 BC Support App to use the self-assessment tool. Available on the App Store and GooglePlay.

You must stay home if:

  • you've been instructed to self-isolate by a public health authority or
  • you're required to self-isolate based on current travel restrictions

At this time, masks are required in indoor public/common areas following the direction from the provincial health officer (PHO). For detailed health & safety measures on campus, refer to the UVic Health & safety website

Alternatively, you can also contact our office via phone (+1 250 721 6361) or email (icsinfo@uvic.ca) for supports if you cannot visit us in-person. 

Immigration drop-in hours

Our International Student Advisers (ISAs) are regulated immigration practitioners who can provide advice about Canadian immigration documents and can explain how UVic policies relate to your international student status. ISAs are available during drop-in hours, weekdays between 2:00pm and 4:00pm (PT), except for statutory holidays or scheduled office closures to answer quick immigration questions. During drop-in times, students meet with an ISA on a first-come, first-served basis.

To request a virtual appointment (10 minutes), phone +1 250 721 6361 starting at 1:30pm (PT) for a same day callback during drop-in hours.

To request an in-person appointment (10 minutes), visit the Jamie Cassels Centre B202d close to 2:00pm (PT). 

Prepare for your drop-in meeting with an adviser with the following:

  • Original or copy of your Canadian temporary resident documents (e.g. study permit, work permit, temporary resident visa) and passport
  • Any other relevant documents you have that may be needed for the consultation
  • Your list of questions

Please note: Our ISAs cannot complete your immigration applications for you or advise on Permanent Residence programs. Students seeking this assistance can consider hiring an authorized immigration representative.

By email

Emailing icsinfo@uvic.ca is another great way to connect with the ISA team. However, if you need more immediate assistance, it might be faster to reach us by phone at +1 250 721 6361.

When emailing us, be sure to use the email address on your UVic student record and include the following:

  • Your questions
  • Your student number and full name
  • Your country of citizenship, study permit expiry, passport expiry
  • Where you are currently residing (in Canada or elsewhere)

By phone

Call us at +1-250-721-6361. Calls are responded to on weekdays between 9:00am and 4:30pm (Pacific Time) except for holidays or school closures. If you are not in the Pacific time zone, you can use this Time Zone Converter to plan a time to call us. 

Please note, our office procedures follow UVic’s privacy and access to information policies.

Advice for parents, guardians, and supporters of international students

We know that support is important for a student’s successful transition to university. Here are two tips for you, if you play a supporting role in your student’s life:

  • British Columbia's privacy legislation strictly limits the information that we are able to disclose to anyone other than the student in question.
  • If a UVic student is unable to communicate with ICS regarding their own record, they may designate a proxy to act on their behalf. Contact icsinfo@uvic.ca for further information.

Last updated: September 2021