International Student Advising

For COVID-19 related information, visit the UVic response to COVID-19 website and the COVID-19 Information on the International Resources web page. Please note, as information can change without notice, for the most current immigration information, always visit the Immigration, Refugees and Citizenship Canada’s website and the Government of Canada website

International Student Advising team provides non-academic support, such as settlement resources and referrals, and immigration advice related to being a student (e.g. study permit, work authorization) throughout your program of studies at UVic.

ISS staff are working remotely until further notice. Emails and phone calls continue to be responded during regular business hours. As we are experiencing a higher volume of email inquiries, you may expect delays in our email response time. Our International Student Advisers now offer phone and online appointments to answer immigration inquiries. If you need immediate assistance, contact issinfo@uvic.ca or call +1-250-721-6361 to request an appointment. 

Note: Business program students should contact their International Student Adviser in the Gustavson School of Business International team at GSBwelcome@uvic.ca

Have questions? 

There are many ways to access our services and get help when you need it. 

In-person

In-person appointments are currently suspended until further notice.

Online appointments

Our International Student Advisers (ISAs) are regulated immigration practitioners who can provide advice about Canadian immigration documents and can explain how UVic policies relate to your international student status.

ISAs are available during appointment hours on weekdays (Pacific Time), except for statutory holidays or scheduled office closures. Please email issinfo@uvic.ca or phone +1-250-721-6361 to request for an appointment in advance. 

 Prepare for your appointment with an adviser with the following:

  • Original or copy of your Canadian temporary resident documents (e.g. study permit, work permit, temporary resident visa) and passport
  • Any other relevant documents you have that may be needed for the consultation
  • Your list of questions

Please note: Our ISAs cannot complete your immigration applications for you or advise on Permanent Residence programs. Students seeking this assistance can consider hiring an authorized immigration representative.

By email

Emailing issinfo@uvic.ca is another great way to connect with the ISA team. However, if you need more immediate assistance, it might be faster to reach us by phone at +1 250 721 6361.

When emailing us, be sure to use the email address on your UVic student record and include the following:

  • Your questions
  • Your student number and full name
  • Your country of citizenship, study permit expiry, passport expiry
  • Where you are currently residing (in Canada or elsewhere)

By phone

Call us at +1-250-721-6361. Calls are responded to on weekdays between 9:00am and 4:30pm (Pacific Time) except for holidays or school closures. If you are not in the Pacific time zone, you can use this Time Zone Converter to plan a time to call us. 

Please note, our office procedures follow UVic’s privacy and access to information policies.

Advice for parents, guardians, and supporters of international students

We know that support is important for a student’s successful transition to university. Here are two tips for you, if you play a supporting role in your student’s life:

  • British Columbia's privacy legislation strictly limits the information that we are able to disclose to anyone other than the student in question.
  • If a UVic student is unable to communicate with ISS regarding their own record, they may designate a proxy to act on their behalf. Contact issinfo@uvic.ca for further information.

Last updated: December 2020