Helen Monkman

Helen Monkman
Assistant Professor, Undergraduate Advisor
Health Information Science
Office: HSD A214

BSc (Carleton), MA (Carleton), PhD (UVic)

Area of expertise

Human Factors; User Experience; Usability; Consumer Health Informatics; eHealth Literacy or Digital Health Literacy; Information Visualization.

As the Undergraduate Advisor, Dr. Helen Monkman can be contacted at hinfugadvisor@uvic.ca

Dr. Helen Monkman is an Assistant Professor and Undergraduate Advisor in the School of Health Information Science at the University of Victoria. She completed her PhD in the School of Health Information Science at the University of Victoria. She earned her BSc and MA in Psychology from Carleton University. Her mission is to improve consumer health information systems by making them easier for people to use and the information easier to understand. Through her work she seeks to empower people and help them make better health decisions as well as have better conversations with their health care providers. Her research interests include human factors, user experience, usability, information visualization, and eHealth or digital health literacy, and how these factors impact the use and understandability of consumer health information systems.

Dr. Monkman has collaborated on a wide range of projects with various Canadian health organizations. These projects have included research on and evaluation of consumer health information systems, mobile health applications (apps), public health information systems, personal health records, electronic medication reconciliation, and human aspects of system interoperability. She has published over 30 articles and book chapters on various topics in health informatics.

*Currently available to supervise MSc, MN/MSc and PhD students

  • User Centered Design (UCD) of health information systems
  • Designing and health information systems to meet the needs and capabilities of users
  • Approaches to reducing the cognitive demands associated with using health information systems
  • Evaluation of the usefulness, usability, and safety of health information systems
  • Tailoring hospital systems, home care systems, and mobile applications etc. for their respective contexts
  • Usability engineering
  • Design and evaluation methodologies
  • Human factors and ergonomics
  • Consumer health informatics
  • The potential of multimedia for consumer health information
  • Design and evaluation of systems for health consumers with limited eHealth literacy
  • Promoting patient engagement and participation in healthcare decision-making
  • User experience
  • Information visualization
  • Health literacy, eHealth literacy, and digital health literacy
  1. Marcilly, R., Monkman, H., Villumsen, S., Kaufman, D., & Beuscart-Zephir, M. C. (2016). How to Present Evidence-Based Usability Design Principles Dedicated to Medication-Related Alerting Systems to Designers and Evaluators? Results from a Workshop. Studies in health technology and informatics, 228, 609.
  2. Monkman, H., Griffith, J., & Kushniruk, A. W. (2015). Evidence-based Heuristics for Evaluating Demands on eHealth Literacy and Usability in a Mobile Consumer Health Application. Studies in Health Technology and Informatics, 216, 358-362.
  3. Kushniruk, A. W., Monkman, H., Tuden, D., Bellwood, P., & Borycki, E. M. (2015). Integrating heuristic evaluation with cognitive walkthrough: development of a hybrid usability inspection method. Studies in Health Technology and Informatics, 208, 221-225.
  4. Kuziemsky, C. E., Monkman, H., Petersen, C., Weber, J., Borycki, E. M., Adams, S., & Collins, S. (2014). Big data in healthcare–Defining the digital persona through user contexts from the micro to the macro. Yearbook of Medical Informatics, 9, 82-89.
  5. Monkman, H., & Kushniruk, A. (2013). A health literacy and usability heuristic evaluation of a mobile consumer health application. Studies in Health Technology and Informatics, 192, 724-728.