Claudia Lai

Dr. Claudia Lai is a clinician researcher with over 15 years of policy and research experience. Her research builds on her extensive professional experience from all levels of the health system (including home and community care, government, provider organizations, hospital, and academic settings). She holds a PhD in Health Services Research, Health Informatics, from the University of Toronto, Institute of Health Policy Management and Evaluation, Dalla Lana School of Public Health. After completing her PhD, she held a post-doctoral fellowship at the University of Laval in Shared Decision Making and Knowledge Translation. Since the pandemic, she has been working with patient partners who are highly motivated to fix health care. Together with community partners, she seeks to explore how individuals with lived experiences, caregivers and interdisciplinary health and social care providers can inform a more equitable health system. Her research draws on advances in theory and methodology to co-design and evaluate digital innovations to improve health care output quality and consequential outcomes for all.