University Systems help centre

UVic now supports i>clicker, an electronic polling system that instructors can use to collect students' opinions, administer quizzes, and engage students in collaborative learning. Instructors typically use i>clickers by asking students questions then electronically gathering their responses, promoting discussion in the classroom.

Student i>clicker support

First steps

How do I find out whether I need an i>clicker for one of my courses?

Look up your course on the UVic Book Store web site; if an iclicker is required, it will be listed along with the text books for that course.

Where can I purchase an i>clicker?

The UVic Book Store sells new and used i>clicker remotes. Please contact them directly for details about pricing and availability.

I>clicker registration

How do I register my i>clicker?

You can register your i>clicker through My page:

  1. Go to My page and login with your NetLink ID and password.
  2. Click on the Student services link, located on the left-hand menu.
  3. Click on the iClicker tab, located in the top menu bar.
  4. Enter your i>clicker's serial number and click submit.


Do not register your i>clicker through the web site, as UVic instructors will only synchronize their i>clicker rosters with the University of Victoria's own registration system.

Does my i>clicker registration ever expire? Will I need to re-register my i>clicker every term?

The short answers to both questions are 'no' and 'no'. If you have registered your iclicker following the process detailed above (through My page), your registration will only expire if you register a different iclicker serial number to your name – or no serial number at all.

My i>clicker's serial number has rubbed off. How can I retrieve it?

If you have a first-generation i>clicker remote (non-LCD remote), just take it to the Central Computer Help Desk (Clearihue building, room A004) or to the UVic Book Store and they will be able to assist you in recovering your serial number (a.k.a. remote ID).

If you have a second-generation i>clicker (LCD remote), the serial number is displayed on the unit's LCD when you switch it on. (After a few seconds, the serial number is replaced with the word 'ready'.)

Basic i>clicker troubleshooting

How do I know if my i>clicker votes are being received by the base station?

First-generation (non-LCD) remotes
Your unit has three LEDs: "power", "low battery" and "vote status". If you click a button (A to E) and the vote status LED flashes red, your vote has not been received; if it goes green, your vote has been received successfully.

Second-generation (LCD) remotes
If a tick mark is displayed on the unit's LCD, your vote has been received by the base station. If instead you see a crossed-out circle and the words 'no base' on the LCD, your vote has not been received.

Both generations
If your vote is note being received by the base station, there are three possibilities:

  • a polling session is not currently under way, i.e., your instructor has not initiated a polling session yet, or has already ended it (by far the most likely explanation);
  • your instructor – possibly by mistake – has set the base station to a radio frequency other than the default, which is AA (see the instructions below on how to change your clicker's frequency); or
  • you are too far from the base station (extremely unlikely, as the transmission range of an iclicker is enough for even the largest lecture theatre on campus).

How do I change the frequency of my i>clicker remote?

In the unlikely event that a particular classroom's i>clicker base station is at a frequency other than the default (AA), you will need to set the frequency of your remote accordingly. In order to do this, follow the instructions below.  Please note that these instructions for changing the frequency are also available on the back of your remote.

First-generation (non-LCD) remotes
Press and hold your remote's on/off button until the power LED starts blinking. Release the on/off button and press the sequence of two letters corresponding to the desired frequency. As soon as you press the second letter, if the operation has been successful, the "vote status" LED will flash green and the power LED will stop blinking. If the "vote status" flashes red after you press the second letter, either the base station is not in 'receive mode' (a polling session must be under way in order for this operation to work) or you pressed the wrong sequence (i.e. a frequency that is different from what the base station has been set to).

Second-generation (LCD) remotes
Press and holdyour remote's on/off button until you see 'set freq' on the LCD and two blinking letters corresponding to the current frequency code. Release the on/off button and press the sequence of two letters corresponding to the desired frequency. If you see a tick mark on the LCD, the new frequency has been successfully set; if you see a crossed-out circle instead, either the base station is not in 'receive mode' (a polling session must be under way in order for this operation to work) or you pressed the wrong sequence (i.e. a frequency that is different from what the base station has been set to).

Instructor i>clicker support

Note: Instructors can also find additional pedagogical information about the i>clicker by visiting Technology and Integrated Learning.

First steps checklist

  1. Request an AV cabinet key from your department. The i>clicker base station for your room is store in the AV cabinet.
  2. If you are teaching in a classroom that is not equipped with an i>clicker base station, contact the computer help desk and request one be provided for your classroom.
  3. Request a master clicker (a.k.a. an instructor's clicker) from the Computer Help Desk. Master clickers allow you to remotely start and stop polling, as well as display and hide polling results.
  4. Do you have the latest version of the i>clicker (essential) and i>grader (optional) applications for your PC or Mac? If not, download the software package and unzip it to a USB stick (preferable) or to your laptop's hard drive.
  5. Configure the i>clicker application for the specific course that you are going to teach. (see the instructions below).

I>clicker software set-up

Adding a course into the iClicker application

  1. Download the i>clicker software package and unzip it to a USB stick (preferable) or to your laptop's hard drive.
  2. Open the directory (folder) to which you unpacked (unzipped) the iClicker software package. This should preferably be on a USB stick (thumb drive) for portability.iclicker1
  3. From your i>clicker folder, double-click the i>clicker icon (.exe) to start the program.
  4. On the Welcome to i>clicker window, click New .
  5. A New Course window appears. Enter your Course Name, Course Number, and Section Number. You can enter whatever information you like.
  6. Click Create.  You will now see your course in the Welcome to i>clicker window. To add another course or section, click new and repeat steps 4–5. You can add as many courses as you like.

Basic i>clicker instructor settings configuration

There are a few basic settings you need to make in your settings before you start polling. These are described below. Edit each of settings described below, and then click “Set for Course.” You can return and make changes to your course settings at any point.

Access your settings

  1. Select your course on the welcome to i>clicker page and click choose.
    My settings 1
  2. On the new page, click the "My Settings" button.
    My settings

Enter your Instructor remote ID (General Tab)

  1. Click on the the "General" tab.

  2. Enter your instructor clicker's remote ID (located on the bottom of the back of your i>clicker under the bar code) in the Instructor's Remote ID field. This will allow you to start/stop polls and display results using your instructor remote.
    Instructor Remote ID

  3. Leave other settings on this page as is. Do not change the frequency code.

Enter the UVic WebReg URL (LMS/Reg Tab)

This will allow you to associate your students’ names with their unique i>clicker remotes numbers that collected during polling.

  1. Click on LMS/Reg tab
    LMS Registration

  2. In the Web Registration field, enter the following URL sql

Select your polling preferences (Polling tab)

The Polling tab allows you to customize the session toolbar appearance and set the polling timer preferences.
Polling Tab

  • Count up: Polls count up beginning with zero. You must click the stop button to end polling.
  • Count down: Define countdown time (e.g., 30 seconds). When you start a poll, it will count down from your defined time and automatically stop when time elapses.

Select your scoring preferences (Scoring tab)

The Scoring tab allows you to establish the point values students earn for i>clicker responses. If you do not wish to award students points for responding, you can skip this step.
Scoring Tab  

Participation (Session-Based) Points  
Points are awarded to students for participating in an overall session (e.g., points per lecture).
  • Session Participation Points: Enter the number of points students earn for participating in the session (e.g. each session/lecture is worth 1 point).
  • Requirements to Earn Participation Points: The percentage of session questions students must respond to in order to earn the session point(s) defined above.

Performance (Question-Based) Points
  • Points are awarded to students for each question (e.g. points per question)
  • Points for Responding: Number of points awarded for responding to a question (regardless of whether the answer is correct).
  • Points for Correct Response: Number of points awarded for choosing the correct answer to a question.
  • Limit total performance points: Define a maximum number of points students can earn for the session.

In the example below, students will get 1 point for the session if they respond to 75% of the questions (participation points). They will also get 1 point for each question they respond (regardless of whether or not it is correct).

Other Settings (Optional)

The default settings for both the i>clicker software are chosen to make this classroom response system the easiest to learn and quickly use. However, my settings includes many options for customizing how results are displayed to students.

Results tab
The results tabs allows you to customize how results charts are displayed to students. The default settings are often most appropriate, but in some cases you may find it useful to customize these.

Demographics tab
i>clicker includes the option to collect student demographic data (e.g. gender). This data can be used to = filter results of other questions by demographics (e.g. display how males vs. females answered a question).

Set Up i>Grader Software

The i>Grader system keeps track of which students participated in polling session, what their responses were, and allows you to assign points for participating. If you do not wish to award students points for responding and do not need to know ‘who’ has participated, you can skip this section.

There are 2 main steps to setting up your i>grader software.

NOTE: You may need to perform these steps more than once as your enrolment changes and students register their clickers.

Check your i>clicker Settings

You must have properly configured the LMS/Reg Settings and optional Scoring settings in i>clicker in order to use i>grader (see above sections).

Download and add your roster file fom UVic My Page

You can think of a roster file as a ‘class list’ for i>grader. I>grader rosters are plain‐text files containing students' surnames, names and NetLink IDs. To use your roster file, follow the steps below:
  1. Log in to UVic
  2. Go to
  3. This link will take you to the LMS setup page, where you will see the roster download link next to your course.

    i-clicker roster

  4. Click on the Download i>grader Roster link next to your course.
  5. Save the file to your course’s folder within the i>clicker software. Your course folder is found in the “Classes” Folder (see image below). The correct folder will have an existing sample roster file in it already (roster.txt).
    i-clicker Courses folder
  6. Check your roster file. Open the file named "Roster.txt" inside your course folder. If it looks like the mage on left, you still have the sample roster file and need to try the above operation again; if you see a list of your students’ names and NetLink IDs (like the image on the right) you have succeeded.
    i-clicker roster text file

Syncing i>grader

In order to associate student names (on your roster file) with their i>clicker remote serial numbers (are captured when remotes are clicked in a polling session), you will need to click sync in the i>grader software.

  1. Before you sync, you must run a poll in class. i>clicker can only match a student’s name to their remote's serial number if a vote has been received from their clicker in your class.
  2. After you have run a poll, open your i>clicker folder and double-click the i>grader exe file to start the program.
    igrader exe
  3. Click “Sync..” to match names and i>clicker numbers.

Note: Before syncing, student IDs and i>clicker serial numbers will be displayed in red in igrader, signifying that the names have not yet been associated with i>clicker serial numbers and vice-versa (image on left). Once sync is complete, they will be displayed in black.
igrader sync

FAQ: Why is i>grader is not syncing properly?

I>grader will only sync (e.g., associate i>clicker remote serial numbers with students' NetLink IDs and names) if the five conditions below are met. These conditions can be met in any order and at any point of the semester.

  1. You must have added the web registration URL to your i>clicker settings.
  2. You must have downloaded a roster file for the class in question and saved it to the right directory in your i>clicker software (folder). NOTE: Your roster file must be up to date. If course enrollment has changed, you will need to download a new version and replace the old one in the i>clicker folder and run sync again.
  3. The student must have participated at least once during a polling session in class. (i>clicker can only match a student’s name to their remote's serial number if a vote has been received from their clicker in your class)
  4. Each student must have registered their i>clicker remote's serial number.
  5. You must have clicked “sync” in i>grader

If all conditions have been met and you are still experiencing difficulties, contact the Computer Help Desk.