Computing resources

Submit a ticket

If you need help with your computing hardware or software and you can't find the answer on this page please submit a ticket at https://www.uvic.ca/systems/services/contact/index.php.

Please read the following policies which govern the use of University Information Resources and apply to all staff, faculty, students, and third-parties who access University Information and Information Systems.

Faculty, staff, sessional, students & postdocs - once you have your V number apply for your Netlink ID at https://netlink.uvic.ca
Visitors - apply for an affiliate Netlink ID at https://aims.uvic.ca.
Multi-factor Authentication (MFA) helps ensure you are the only person who can access your account by verifying your identity with a second factor using a hardware device in addition to your username and password. UVic MFA is required in order to access Banner admin pages, FAST, Exchange email and calendar, and the Virtual Private Network (VPN). To sign up go to the UVic MFA page.

You may use a computer at one of the computing facilities on campus.
You may borrow a laptop or desktop or display if any are available. Please submit a ticket to inquire. These tend to be older surplus equipment but will still be good enough for lighter computing tasks.

Cisco Secure Client Virtual Private Network (VPN) client is required as you won't be able to access many UVic computing resource without it.
Microsoft Defender for Endpoint must be installed on all university owned computers. Personal computers which are used to access university systems are required to have alternative malware protection.
Adobe Products
MATLAB
Microsoft Products
Office 365 including Teams, OneDrive, Stream and more
SAS 9.4 or SAS University Edition

MikTeX (MikTeX and TeXShop frontend for Windows)
MacTeX (TeXLive and TeXShop frontend for macOS)
IPE drawing program which can understand LaTeX.
Overleaf (Write LaTeX documents in the cloud. The Faculty of Science has a group license funded partially by annual subscribers. If you wish to be a subscriber contact Laura Cowen.)

Ethernet - plug ethernet cable into back of phone or plug into the wall port in your office (not all wall ports are active)
UVic wireless (recommended)
eduroam wireless (for short term visitors without an affiliate Netlink ID)
UVicStart wireless (primarily used to set up one of UVic or eduroam or UVicGuest)
Wireless setup

BEWARE of phishing emails (many pretending to be UVic) threatening to remove a service if you don't provide your Netlink id and password. Delete these emails or report them to mssystem@uvic.ca if you're not sure. For further information see the phishing awareness training campaign.
Email and calendar for faculty, staff, postdocs, sessionals
Email for students
Subscribe or unsubscibe to our mailing lists announcing different talks by research area.

(wireless and off campus users must first connect to vpn.uvic.ca using Cisco Anyconnect .)

Work related documents must be stored on UVic file servers. You can also store files on your Office 365 OneDrive.
If you must store files on your device make sure the disk is encrypted using Bitlocker or Filevault, and make sure those file are backed up using TSM. Anyone who has teaching responsibilities at UVic will find this privacy toolkit helpful.

(wireless and off campus users must first connect to vpn.uvic.ca using Cisco Secure Client.)

Instructions to set up printers and photocopiers for printing. Please note that you need a code, which you should have received when you started, in order to use our photocopiers for printing, scanning and photocopying.

Math and Stats Computing Knowledge Base (off campus users must first connect to vpn.uvic.ca using Cisco Anyconnect)
UVic Systems