Employee and family assistance program


"As you may have recently heard in the news, vulnerabilities have been discovered that affect all computers globally wiht Intel, AMD and ARM processors. These vulnerabilities are known as "“Meltdown” and
“Spectre”. This is to provide our clients with an update on our actions regarding these vulnerabilities.

Our infrastructure team has started work to patch our systems, and over the next few weeks we will continue to patch the remaining systems. As such, intermittent outages may be experienced on websites and apps beginning Friday February 23rd at 10:00 p.m.
EST to Saturday February 24th at 11:30 p.m. EST (3:00 a.m. to 4:30 a.m. GMT) as we apply the remaining security patches. We apologize for any inconvenience this may cause, and are working to minimize this to the extent possible.

In addition to this work, we are monitoring reputable security organizations and they report no exploits are known to be circulating at this time.

We have also implemented mitigating measures by applying the necessary patches on our workstations as recommended in the industry. In addition, we have disabled browsers on servers.  By implementing these two measures (patching workstations
and disabling browsers on servers), we limit exposure by reducing the risk of others exploiting any vulnerabilities. We continue to work on finalizing patching to correct the root cause and remove this exposure.

We will continue to update you as required until this work completes."


All of us, on a daily basis, juggle different areas of our lives: work, children, partners, hobbies. Sometimes we all need a little help to get us through the challenges of daily life.

UVic staff and faculty and dependents can find support through our employee and family assistance program (EFAP). The program is designed to provide you with information, advice and support to help you navigate many of life's milestones.

EFAP is a confidential program that includes professional counselling, information and referral services. UVic’ s EFAP provider is Morneau Shepell.

Solutions for your work, health and life

Our EFAP service catalogue includes a number of programs to support you through the challenges of daily life. Topics include:

  • Achieve well-being
  • Manage relationships and family
  • Deal with workplace challenges
  • Tackle Addictions
  • Find child and elder care resources
  • Get legal advice
  • Receive financial guidance
  • Improve nutrition
  • Focus on your physical health

How do I access EFAP?

Access EFAP by phone, web or mobile app. For telephone and in-person counselling - call 1.844.880.9142

UVic acknowledges that Morneau Shepell is committed to equity, dignity and inclusion. As such, Morneau Shepell has counsellors who have experience supporting people from a diverse range of cultural backgrounds, including our indigenous communities, and will be pleased to ensure that this is a consideration when making a referral to a counsellor if deemed to be important to those accessing their services.

What is the cost?

This is a 100% employer covered benefit for eligible employees and their dependents.

The EFAP benefit covers the cost of short-term counseling sessions. If longer term or more specialized counseling is required, you will be referred to a community resource that you can afford.

For further details, please contact the Benefits Office or Morneau Shepell

Frequently asked questions

Who is Morneau Shepell?

Morneau Shepell is the largest employee and family assistance program (EFAP) provider in Canada, supporting employees and their families so that they can manage work, health and life challenges. All support services are accessed voluntarily by the individual and are strictly confidential. Their approach is focused on innovation and client service excellence; they are the only provider that has developed a broad range of clinically-sounds digital delivery channels including video counselling, First Chat, and an award winning app – My EAP.

What types of suggestions do they offer for work, health, life?

Short-term Professional Counselling provides support for personal and emotional issues.

Specialized Counselling and Online Programs to assist with career challenges, managing stress, and more.

Family Support Services provides access to child and eldercare resources.

Naturopathic Services provide consultation with Naturopathic Doctors.

Legal Support Services provide consultation with professional lawyers to answer legal questions.

Nutritional Services offer consultation with Registered Dieticians on any nutritional matter or concern.

Financial Support Services provide consultation with financial professionals to answer financial questions.

Health Coaching by Registered Nurses can provide information and advice.

Am I eligible for EFAP?

All staff and faculty enrolled in the University of Victoria’s group benefit plans are eligible for coverage under the Employee and Family Assistance Program.

EFAP is available to members of the UVic Retirees Association (UVRA) and to their surviving spouses.

Are my dependents covered?

Your spouse, children and dependent parents are eligible to receive coverage under your EFAP.

When does my coverage begin and end?

Your coverage begins when you enroll in the University of Victoria’s group benefit plans and ends when you terminate employment.

What happens if I am currently seeing an Optum counsellor?

Until June 1st, 2017, it will be business as usual with Optum.  Those who are currently in counselling at the time of the transition will be able to complete counselling with Optum and your counsellor will advise you of the details.

Is this a confidential service?

All EFAP services are confidential, within the limits of the law. This means that no one will ever know that you have used the program unless you choose to tell them. UVic is not informed of the identity of those using any of the EFAP services, including online services.

Morneau Shepell is required, by law, to contact law enforcement if they believe there is imminent danger to a child or to yourself, or if you are going to harm others.

How do I access my EFAP as of June 1st, 2017?

Access your EFAP through Morneau Shepell 24/7.

Call: 1.844.880.9142 TTY: 1.877.338.0275
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