Campus Security Services

We want you to feel confident knowing who to turn to when you need help. That’s why UVic Security Officers wear uniforms—they make it easy to identify us quickly in any situation.

Our uniforms feature UVic branding, so you know you’re speaking with someone trained to support your safety and well-being on campus. Most aspects of security uniforms are set by BC legislation, which is why they look similar across the province.

Beyond appearance, our uniforms are designed for function and comfort. They allow officers to carry essential safety tools and first aid equipment so we can respond effectively to the wide variety of calls we handle every day.

• Radio
• Keys to campus buildings
• Notebook
• Flashlight
• Gloves and pocket mask for medical emergencies
• Naloxone for overdose situations
• AED and other emergency first aid equipment

The University of Victoria campus is located across two municipalities: Oak Bay and Saanich. These communities are our partners in keeping everyone safe.

Sometimes you may see firefighters, police officers or ambulance personnel on campus. They are here to help during emergencies or to support safety planning.

UVic Campus Security works closely with these emergency services to prepare and train together so that, if an emergency happens, we can respond quickly and effectively. Our shared goal is simple: to make sure you get the help you need, when you need it.

If something doesn’t feel right or you’re unsure what to do, call us—when in doubt, reach out! Campus Security is here to help with anything that causes concern, big or small.

People contact us for many reasons, including:

• Emergencies (after calling 911)
• Reporting something concerning (e.g., suspicious activity, someone in crisis, graffiti, theft)
• Event safety planning
• Access to a room or building
• Reporting an injury or requesting first aid
• SafeWalk (we’ll meet you and walk you to your destination)
• Lost and found inquiries
• Personal safety advice
• Questions about parking

If you’re ever unsure, call Campus Security at 250-721-7599. We’re here 24/7 to help.

If you have a concern or need assistance, we’re here to help—any time, day or night.

When you call, here’s what you can expect:

• We’ll ask for your name, V-number and a contact phone number (just in case the call gets disconnected or we need to follow up).
• We’ll ask for your location and a brief description of your concern or request so we can respond quickly.
• If it’s an emergency, your call may be transferred to a 911 operator for immediate assistance.
• The call taker will let you know if someone is coming to your location and may ask a few clarifying questions to make sure you get the right help.
• If your request is better handled by another department, we’ll guide you to the right place.

When you call for assistance, a UVic Campus Security Officer will arrive wearing a uniform with UVic branding so you can easily identify them. If you’re ever unsure, you can call 250-721-7599 to confirm you’re speaking with the right person—we’re happy to help.

Here’s what might happen during the visit:

• The officer may ask to see your OneCard or another form of ID to make sure they’ve connected with the right person.
• They’ll ask a few questions about what happened so they can understand your concern and provide the right support.
• In some cases, they may ask for more detailed information to help address the situation.
• If it’s an emergency or involves an offence, they can assist you in contacting emergency responders or connect you with additional supports on or off campus.
• For reports of concerning situations, one or more officers may attend to assess what’s happening and determine the best next steps.

Our goal is always to help you feel safe and supported. If you’re ever unsure or need assistance, call us—we’re here for you.

Your safety and trust matter to us. All Campus Security Officers are employees of the University of Victoria and follow the same policies and procedures as other UVic staff.

If you ever have feedback—whether it’s a concern or a comment—we welcome hearing from you. You can share your thoughts through our feedback form or by contacting Campus Security management directly.

UVic Security Officers are also licensed by the Province of British Columbia through the Ministry of Public Safety and Solicitor General. This ensures they meet provincial standards for training and professionalism.

If you have concerns about how your call or request was handled, you can reach out to the UVic Ombudsperson, an independent resource that helps resolve disputes within the UVic community.

• Phone: 250-721-8357
• Email: ombuddy@uvic.ca
• Learn more: uvicombudsperson.ca

We’re committed to being approachable, accountable, and here for you—always.

Yes!

• The UVic SafetyApp is one of the ways you can receive emergency notifications from the university on your mobile phone.
• Find important safety information, contacts, maps and procedures—all in one place!
• It’s free to download at the Apple App Store or Google Play.
• In your app settings, make sure you allow notifications to be “enabled” in order to receive emergency notifications via the app.

 For more information please go to the Emergency Planning website.