Serving a World of Customers ™

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Course duration: 4 hours
Facilitator/Instructor: Clare Malcolmson
Audience: Staff, Aspiring/New Supervisors
Program: Effective Workplace Relations Certificate (EWR), Stepping Up To Supervision Certificate (SU2S)

Course description

Provide respectful service tailored to customer's unique needs: physical ability, language ability, culturally dictated expectations, and familiarity with technology.

Competencies: Core - Building Equitable Relationships, Commitment to Quality, Service Focus, University Community

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