Problem Solving Results: Solutions, Improvements and Innovations ™ (formerly Problem Solving & Decision Making)

Course duration: 14 hours
Facilitator/Instructor: Ardis Myette
Audience: Staff, Aspiring/New Supervisors, Supervisors, Managers
Program: Effective Workplace Relations Certificate (EWR), Stepping Up To Supervision Certificate (SU2S), Supervising For Success Certificate (S4S), Managing For Results (M4R) Certificate
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Course description

This workshop provides participants with the skills and strategies required to find appropriate problem solutions and the energy to implement them:

  • Get acquainted with a dynamic seven-step process for defining and analyzing problems, finding solutions, and implementing them.
  • Explore a number of tools that can enhance success while using the problem-solving approach. Use a separate toolkit to work with and explore several specific methods.
  • Learn how to define decision-making procedures and use objective criteria to evaluate choices and arrive at a solution.
  • Discover specific strategies to aid in action planning and follow-through, as well as approaches that build and sustain momentum for those involved.

Competencies: Core - Personal Effectiveness, Building Equitable Relationships, Commitment to Quality. Leadership - Problem Solving and Decision Making. Creativity and Innovation, Commitment to Quality, Navigating Change.