Dealing with Difficult Conversations - For Managers
Course duration: 7 hoursFacilitator/Instructor: Julia Menard
Audience: Supervisors, Managers
Program: Supervising For Success Certificate (S4S), Managing For Results (M4R) Certificate
We can’t escape tough conversations at work – whether it’s speaking with an employee about their performance, a co-worker about how their actions impact you, or a boss because we can’t juggle that “one more thing” anymore. This course is for you if: Research shows managers can spend 20 percent of their day trying to resolve conflict. It’s a regular (but often unstated) part of the job. Learning to manage conflict with confidence and grace are integral to leadership competence. Conflicts handled badly or avoided altogether can sap creativity, tie up energy, destroy teamwork, and lower productivity and morale. Objectives: Facilitator:Facilitator: Julia Menard is a trained mediator and Professional Certified Coach. She’s also on the teaching team at the Justice Institute’s Centre for Conflict Resolution - where she’s helped hundreds of executives prepare for difficult conversations since 1998. Julia has a background in managing volunteers as well as mediating community, civil and criminal mediations. She now specializes in mediating and coaching for leaders in large organizations. Julia has run many courses on preparing for difficult conversations and publishes her own newsletter on collaborative topics in health, the environment and negotiation. Competencies: Core - Personal Effectiveness, Communication Leadership - Personal Insight and Impact, Achieving Results, Building Our Culture