The purpose of this module is to help employees develop skills for delivering friendly attentive service that demonstrates interest in and cares for customers on a human level.

This course will allow participants to:

• Explain why meeting customers' human needs is essential to their success as employees
• Apply three skills that demonstrate your interest in and concern for customers: Listen attentively, project and willingness to help and convey respect
• Use four caring responses that communicate the customer's value to your organization

 Competencies: Core - Building Equitable Relationships, Commitment to Quality, Service Focus, University Community