Caring for Customers™

Course duration: 4 hours
Facilitator/Instructor: Clare Malcolmson and Lynn Meyers
Audience: Staff, Aspiring/New Supervisors
Program: Effective Workplace Relations Certificate (EWR), Stepping Up To Supervision Certificate (SU2S)
Course description

The purpose of this module is to help employees develop skills for delivering friendly attentive service that demonstrates interest in and cares for customers on a human level.

This course will allow participants to:

  • Explain why meeting customers' human needs is essential to their success as employees
  • Apply three skills that demonstrate your interest in and concern for customers: Listen attentively, project and willingness to help and convey respect
  • Use four caring responses that communicate the customer's value to your organization

 Competencies: Core - Building Equitable Relationships, Commitment to Quality, Service Focus, University Community