No matter what type of work you do, email has become an essential communication tool. Many of the principles that apply to effective interpersonal communications get lost in the written word. This half-day, highly-interactive workshop is a must for those who want to improve the way they read, write and manage their emails. The workshop includes short theory-bursts, thought-provoking videos, hands-on writing exercises, and group discussions. You'll leave this workshop with practical knowledge and tools that you may use immediately in the workplace.

Topics include:

• How we read
• Why we misunderstand others (and why they misunderstand us)
• Plain language principles
• Seven steps to writing effective emails
• Writing with a positive focus
• Get to the point: the five sentence email