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Kerstin Heilgenberg

Kerstin Heilgenberg of the Gustavson School of Business

Assistant Teaching Professor

Office: BEC 420 250-853-3573
PhD, University College London Institute of Education, UK, 2011; Post Graduate Certificate of Education, Goldsmith College, University of London, UK, 2002; MA, Education, University of Osnabrück, Germany, 2001; BA English Literature, Biology, University of Osnabrück, Germany, 1999
Area of expertise:
Intercultural communication, international education


Dr. Kerstin Heilgenberg joined the Gustavson School of Business in 2018. Kerstin teaches business English and communication, and introduction to Canadian business for Gustavson international and exchange students. She shares her background in intercultural communication and international education with students in the MGB program.

Kerstin focuses on international understanding to navigate a globalized world. In her teaching she fosters students’ grows and supports each individual student to reach his or her full potential. Studying abroad is a great opportunity as well as a challenge and Kerstin sees her role as an educator to support students on this exciting journey. She aims to enhance students’ ability to communicate within their new academic setting and to assist in fostering students’ ability to connect with each other.


Courses taught

  • Language, Communication, and Global Business (MGB)
  • Business English & Communication: Level II (BCom)
  • Business English & Communication: Level III (BCom)
  • Introduction to Canadian Business (BCom)

Selected publications

Journal publications

Ewing, T., Heilgenberg, K., & Pitt, L. F. (2019). How to demotivate your top performers: Lessons from professional cricket. Business Horizons, 62(2), 149–155.

Kietzmann, J., Plangger, K., Eaton, B., Heilgenberg, K., Pitt, L., & Berthon, P. (2013). Mobility at work: A typology of mobile communities of practice and contextual ambidexterity. Journal of Strategic Information Systems, 4(22), 282–297.

Case Studies

Robson, K., & Heilgenberg, K. Game of Thrones: Tourism in Dubrovnik, Croatia, Ivey Publishing 6 (2019).

Awards & grants

Recognition & awards

  • 2019 - Best Paper in Business-to-Business Marketing: Paschen, J., Paschen, U., Robson, K., Dabirian, A., Heilgenberg, K., Morkunas, V. Value Co-Creation in Sales Service Systems: The Role of Artificial Intelligence and Human Actor