Health hackathon produces collaborative, crowdsourced solutions

Peter B. Gustavson School of Business

- Jody Paterson

(L-R) Team members Vekariya, Phutane, Pissay, Finke and Krempel. Photo: UVic Photo Services.

International MBA students at UVic make strides in coordinating timely support for sexual assault survivors

When brilliant minds come together, tough problems get solved. Just ask Island Health, which now has a new way to address an issue affecting hundreds of vulnerable Vancouver Island residents after a team led by international business students in the Sardul S. Gill Graduate School at UVic’s Gustavson School of Business cracked the case.

Collaboration was a key element at the first Victoria Health Hackathon this fall. UVic biomedical engineer Stephanie Willerth organized the weekend event specifically to bring together diverse people with wideranging experiences and expertise for 24 heated hours, tackling one of five health-related problems.

The problems ranged from developing a monitoring system to stop hospital patients from falling out of bed, to creating new adaptations for the hand/arm prostheses built by UVic’s internationally acclaimed Victoria Hand Project. Teams picked the problem of their choice and were given three weeks to mull it over, then came together for an intense weekend of trying to find a “hack” to solve the problem.

Team Vivek—named after team member Vivek Pissay, a UVic MBA student—settled on a particularly sensitive challenge: to identify a better method for notifying on-call forensic nurses when cases of sexual assault, abuse or domestic violence presented at any of 11 hospital emergency wards on Vancouver Island.

Island Health’s Forensic Nurse Examiner Program (FNEP) responds to more than 300 such calls every year. But the program still relies on pagers to call in a nurse from the 30-member FNEP team to the emergency room. Missing a page is a common problem, especially for nurses in more remote parts of the Island.

With no record of a page being sent or received and no mechanism for escalating paging to a second level of respondents, calls were being missed. Frustrated patients fed up with waiting were leaving the hospital before they’d been seen by a forensic nurse. Opportunities were being lost to gather physical evidence for possible criminal charges against assaulters, and to connect assault survivors with legal services.

Team Vivek went to work on the challenge, digging into the issues at the root of the problem.

“We knew from our MBA studies that we would want to ask as many questions as possible to start off with, to get to the core of the problem,” says team member Jayesh Vekariya, one of four UVic MBA students on the five-person team. “It’s like being an anthropologist.”

After several conversations with the Island Health managers who had brought the problem to the hackathon participants, the team identified three key issues: “The paging system is old technology, there’s no way to handle escalation of the process to find a second nurse if the first nurse doesn’t respond, and there’s no reporting process in place,” explains Pissay.

“Having worked in the field of healthcare internet technology (IT) in the past, I knew this was a very similar problem that you see in IT when a system goes down,” says Pissay.

“So we looked into how IT systems manage these kinds of problems, and found a platform, xMatters, that we were able to customize for health-care use. It had to meet all concerns around health-care privacy, cost point, ability to escalate calls, user friendliness. It had to be simple enough that you don’t have to be tech-savvy to use it.”

The new system connects to the on-call nurses’ cell phones. It creates a record of all calls, and automatically escalates a missed call to a second nurse and then a third if the initial call isn’t responded to. Island Health was so pleased with the proposed solution that it plans on implementing the customized xMatters system early in the new year and has already begun staff training.

And the hackathon judges were so pleased that they awarded Team Vivek the top prize—$750 to be shared among the five team members (Pissay, Vekariya, UVic MBA exchange students Maximilian Krempel and Merle Finke, and software quality analyst Pallavi Phutane). Challenges were scored based on their uniqueness, scalability, user-friendliness, and creativity.

“It was great to win, but what we also enjoyed about the hackathon was the chance to meet so many people who we never would have met otherwise,” says Vekariya. “Some of those connections have already led to further meetings to identify ways to work together on other projects. We love the collaboration at UVic.”

Photos

In this story

Keywords: health, biomedical, graduate research, engineering, business, Island Health, Victoria Hand Project, industry partnerships

People: Stephanie Willerth, Vivek Pissay, Jayesh Vekariya

Publication: The Ring


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