Interest Holder Management

Build the communication, relationship and leadership skills needed to manage interest holders effectively.

What you will learn

Course overview

In this course, you'll learn how to improve your interest holder management skills. An interest holder is an individual, group or organization that is impacted by the outcome of a business venture or project. An interest holder has an interest in the success of a project. They can be internal or external to the organization.

Interest holder management is a project management process. Managing interest holders means:

• understanding what they want and need
• managing their expectations
• building strong relationships with them

Learning outcomes

You will build skills in:

• effective interest holder management 
• communication effectiveness
• effective persuasion
• building trust
• conflict resolution
• managing diversity
• problem solving
• team management

Course content

Effective interest holder management requires 4 types of competencies:

1. Intelligence quotient (IQ) for solving problems and decision making
2. Emotional intelligence (EQ) for trust and relationship building
3. Cultural intelligence (CQ) for managing diversity
4. Team intelligence (TQ) for effective project team

In this workshop, you will develop these 4 competencies and learn how to apply them to effectively manage interest holders. You'll do this by analyzing relevant cases, theories and real life examples.

Who should attend

This course is for anyone who would like to improve their interpersonal and communication skills to manage interest holders more effectively. 

It is a good fit for:

• business owners
• department heads, directors and team leaders
• engineers
• executives and general managers
• project coordinators and project managers
• sales professionals
• systems, manufacturing and operations personnel

Fees & cancellations

Cost: $1,395 (plus tax)

Tuition includes all course materials and a certificate of completion.

Team savings*:

• save 10 per cent per registrant with a group registration: 3 or more people from the same organization registering at the same time
• you and your team may be eligible for financial assistance towards this course through the B.C. Employer Training Grant

Space is limited so register today!

*Discounts cannot be combined with any other discount or special offer.

Cancellations

Full refunds are provided for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

Instructor

Sang Nam

Sang Nam is an associate teaching professor at the Gustavson School of Business. 

Project management & engineering credits

Register now

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