• Visit Counselling Services upstairs in the University Centre, Room B270, 8:30am-4:30pm, Monday-Friday
  • Phone us at 250-721-8341, 8:30am-4:30pm, Monday-Friday

Arriving Late/Cancellations

  • If you will be late, or you need to cancel your appointment, please call us at 250-721-8341
  • If you have not contacted us and are 10 minutes late, your appointment may be given to students waiting for an appointment

Types of appointments

Scheduled appointments

Counselling sessions generally last 30-50 minutes. We recommend continuing to see the same counsellor for continuity of care, however, you may choose another counsellor if someone else would be a better fit for you.

*If you have an urgent concern, please notify us when making an appointment so we can get you in as soon as possible.

Same day walk-in

Walk-in sessions are 20-25 minute appointments designed for a single concern that can be addressed in a short time, or an urgent situation that needs immediate attention.

Walk-in sessions are available every afternoon between 1:00 & 3:00pm on a first-come, first-serve basis. There are a finite amount of walk-ins every day.

Names are put on the list starting at 12:30pm. As this is a first-come, first-serve, students often come earlier than 12:30pm and commit to staying in the office until then, to ensure they get a walk-in time.

Before your appointment.

What to expect at Counselling Services.

When you arrive at Counselling Services, you will be greeted by our friendly and knowledgeable front desk staff. You can ask them questions about the different ways you receive help from Counselling Services. They will work with you to help you find the best appointment type for you.

When you meet with a counsellor for an individual session, you will wait in our comfortable waiting room for the counsellor to come and greet you. You will meet with a counsellor in one of our confidential rooms to discuss the concerns and/or questions that have brought you to counselling. Counselling is private and confidential. Your counsellor will talk to you more about confidentiality in your session.

When you attend a group or workshop, you will wait in our waiting room until it is time for your group to begin. Most of our groups are offered at Counselling Services in our small or large group room. Some groups are offered in collaboration with other university units and may take place in other settings on campus, such as the First People’s House or the campus Chapel. You will be told where the group will be held when you register for a group. If you have questions about what group might be the best fit for you, you can also speak to a counsellor to clarify the options.  

How to prepare for your first appointment.

When you come for your first appointment, please arrive 10 minutes before your appointment time to complete the necessary paperwork. We also encourage you to spend some time reflecting on your goals for your appointment and/or what you would like to work on in the session. This will help you make the best use of your time with a counsellor. However, sometimes students use the counselling session to gain clarity on what they are hoping for from engaging in counselling.

What you can do while you wait.

There are many resources available to you right away that can help you focus on your mental health and wellness. Our Resources page outlines online self-help links to sites on relevant topics, such as anxiety and depression, and on treatment approaches, such as cognitive behavioural therapy and mindfulness. You are also welcome to come and check out the Lending Library at Counselling Services. We have a variety of books that are available for check out.

Also, in preparation for your appointment, it can be helpful to spend some time thinking about what you want to work on in the session. For example, this might be “improving my communication in dating relationships” or “learning new ways to cope with anxiety” or “exploring meaningful career paths". You can visit our Personal Counselling page to learn more about different topics that bring students to counselling.