University Systems help centre
Frequently asked voicemail questions
- Why doesn't the system automatically play the number of the person who called?
- I have taken over the mailbox from a previous owner. How do I set it up?
- How do I delete a message without listening to the entire thing?
- How do I setup my greeting?
- Does Unity Voice Messaging do Express Messaging?
Q: Why doesn't the system automatically play the number of the person who called?
A: The new system will automatically play the phone number of the person who left the message, but only if that person is also using Unity voicemail. You can, however, press 5 at any time during the message to have the system read the phone number of the person who called.
Q: I have taken over the mailbox from a previous owner. How do I set it up?
A: If you do not have the password, please contact your department administrator. He or she will submit a request to Network Services to have a new password set. Change the recorded name by logging in to Unity and pressing 4, 3, 2 from the main menu. To change the greeting, visit Record a voicemail greeting.
Q: How do I delete a message without listening to the entire thing?
A: At any time when the message is playing, press 3, 3, 7. This will fast forward to the end of the message and delete it.
Q: How do I setup my greeting?
A: Please see Record a voicemail greeting for detailed instructions.
Q: Does Unity Voice Messaging do Express Messaging?
A: Yes. The local to call is 2323 for Express Messaging. You will then be prompted for the local where you want to leave a message. Press # to skip the mailbox greeting.