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University Systems service catalogue

Help and support

One-on-one software assistance

University Systems offers one-on-one assistance to all UVic staff and faculty for computer software. Our friendly and experienced staff will research your request, find a solution that best suits your needs, and schedule a session with you at your work location. We do not provide general software tutorials but will try to redirect you to other resources. Software assistance is available for the following applications:

Microsoft Office — Basic or advanced issues in Access, Excel, Outlook, PowerPoint, Published, SharePoint, and Word
Contribute and Dreamweaver — limited to specific tasks within the applications; we are not able to help with website setup or design
Fireworks, Illustrator, InDesign, and Photoshop — basic graphic editing
Adobe Acrobat Pro — PDF creation and forms
iDVD and iMovie — movie editing
Mac OS X and Windows XP/7 operating systems — switching assistance, help with basic end-user functions

Who can use this service?

Faculty
Staff

How do I request or access this service?

To arrange for software assistance, please email softhelp@uvic.ca.

To expedite your request, please provide the name of the software that you require assistance with as well as a list of the specific tasks that you would like to accomplish or learn (we assist with specific issues and cannot provide a general tutorial).