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University Systems service catalogue

Web publishing and hosting

Website operational support

The website operational support service provides clients without in-house web-development resources with website setup, configuration, and maintenance.

Website operational support may involve tasks such as:

Setup and configuration, including the provisioning of accounts, running jobs, file structure, and navigation.
Improvements, including updates to links, content, content changes, and inclusion of common components (e.g., RSS feeds, events calendar).
Content contributor support.
Bug fixes and resolution of urgent issues with the site's functionality and/or content.

Tasks requiring more than 10 hours should instead be supported by the website development service (rather than this service), which follows the Project Management Office's project process.

Who can use this service?

Departments

How do I request or access this service?

Contact the Computer Help Desk to request this service.

What is the cost for this service?

The site administration service utilizes a $75/hour charge-back model.

When is this service available?

This service is provided during regular university business hours. Every effort will be made to attend to urgent matters in a timely way given the operations environment of the moment.