Service Excellence

We live and work in a service economy. The service excellence course helps enhance your management and leadership role in the new economy. Service excellence examines strategy, operations, marketing, technology and human resource management, all key elements in designing and delivering superior experiences to customers.

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Did you know?

Executive Programs at the Gustavson School of Business is a Registered Education Provider (R.E.P.) with the Project Management Institute, Inc. (PMI)®. Project Managers with their Project Management Professional (PMP)® designation can earn Professional Development Units (PDU's) through the courses below to maintain their PMP® credential.

PMI and PMP are registered marks of the Project Management Institute, Inc.

The aim of this course is to demonstrate how to win and keep customers through relatively unknown human behaviours and business principles. These eight 'moments of power' - when used appropriately will enable you to build more successful relationships with your customers, assist in delivering world-class service and sell more effectively.

Use eight key moments of power to design, execute and measure a complete coaching program for everyone in your organization. 

Based on cutting edge research unveiled in Mark Colgate’s book 8 Moments of Power in Coaching: How to Design and Deliver High-Performance Feedback to all Employees, this course takes you through the steps to empower your organization to make the changes it needs to be more effective.

Gain a whole suite of tools to use immediately. Using eight case studies of organizations that are using coaching successfully and through hands-on demonstration and role-playing, you and your organization will learn to start coaching more effectively the next day.