Leadership

Today's managers must network, coach, partner and inspire individuals to work toward intangibles like learning... continuous improvement... and excellence.

To be effective in organizations, managers need to become facilitative leaders - people who make it easier for others to communicate, accept responsibility and problem solve.

This seminar is ideal for managers who want to learn the communication skills of the facilitative leader. They will learn not only what to say to get desired results, but how to "lead from within" and to manage thoughts and emotions before speaking. The techniques can be used in any management situation.

Use self-managed communication and facilitation techniques to effectively lead individuals and business teams. Study key facilitation techniques to guide yourself and lead others.

Key learning objectives include:

  • learn self-managed communication skills
  • apply facilitative leadership techniques to enhance individual and work group performance
  • help your staff overcome their biggest challenges to self-management
  • facilitate effectively in all work groups and individual management situations
  • be a more effective leader of organizational change
  • strengthen your management style and control
  • Easy-to-apply techniques to manage yourself so you can lead others effectively
  • The three fundamentals to facilitative communication
  • How to recognize and remove barriers to your communication success
  • How to listen with intention and speak with integrity
  • How to calm yourself in conflict situations
  • How to create and facilitate highly effective teams
  • How to facilitate high IQ business teams to achieve team goals
  • Facilitating conflict situations to eliminate problems

"Management" and "Leadership"

  • Four critical differences
  • The manager's role as facilitative leader
  • Leadership focus in management
    • Setting direction
    • Securing alignment
    • Supporting people
  • Three core values that guide facilitative leaders
  • Five ways facilitative leaders serve their staff
  • Creating a climate for cooperation

Facilitative Leadership and Self-management

  • Working from the inside out: Emotional Intelligence (EI)
  • The key factor in EI: self-management
  • Managing reflexive emotions
  • Developing non-judgmental understanding

Facilitative Communication and Motivation: The Principles

  • What is "facilitative communication?"
  • Six fundamental acceptances
  • Communication:
    • Is inevitable, ambiguous
    • Involves mixed messages
    • Never exactly reveals another's experiences
  • Motivation:
    • Begins with the need to be right
    • Is not about "pushing someone's buttons"
    • Requires context, not control

Self-Managed Communication: Practice for Facilitative Leadership

  • Seeking to understand
    • The quiet power of questions
    • Listening to what they mean, not just what they say
  • Non-verbals matter
    • Adult voice: The sound of the self-management
    • Emotional "positioning" for influence
  • Seeking to be understood
    • Straight talk: high integrity speech
    • Acknowledgement: building bridges
  • Appreciation: showing genuine support

Facilitative Leadership and Influence

  • Up-management
  • Cross-management
  • Empowerment
  • Improvement

Facilitative Leadership in Challenging Situations

  • Four steps to "instant calm"
  • Focused dialogue for dealing with challenging situations
  • Three phases in dealing with "challenges"
    • Scope the challenge
    • Develop a communications strategy
    • Take action
  • Four steps to discuss difficult issues
  • Developing workable agreements
  • This outstanding workshop is for managers who want to explore the power of self-managed communication.
  • Team leaders and project managers who want to maximize group unity, innovation and team performance
  • Human resource directors and trainers who require a firm grounding in the process of facilitation
  • Directors of corporate planning or organizational development responsible for change initiatives
  • Engineering, operations, plant and systems personnel responsible for solving complex problems
  • General managers and directors who want to lead by example

Professional Development Units now available:

  • Attendees to this program are entitled to 14 Professional Development Units from the Project Management Institute, Inc. (PMI)® upon completion.

PMI

The PMI Registered Education Provider logo and PMI are registered marks of the Project Management Institute, Inc. 

Seating is limited so register today!

Course tuition for the Facilitative Leadership course includes:

  • lunch and refreshments
  • course materials

Victoria: $1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

Team savings

Save 10% per registrant with a group registration: 3 or more people from the same organisation registering at the same time.

Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.
 
Cancellations
A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

To pay by cheque or purchase order, please select the 'Invoice against PO or UVic Journal Entry' option on the registration form. For any questions please call 250-721-6429.

Nonattendance will incur full seminar tuition cost. Participants must attend all program days and fulfil all program requirements in order to receive a Record of Completion

Victoria:

November 22-23, 2017

Mark Norman

Mark is a professional leadership consultant and trainer with extensive experience facilitating teams and relating to the psychology of human dynamics in the workplace.

He has led major organizational change initiatives for diverse clients including GM, Sears, General Mills, CN, Domtar, North York Hospital and Concordia University.

Mark has facilitated with thousands of people from assembly lines to boardrooms. He currently devotes his efforts to helping leaders and teams rise above the issues that impede creativity and growth.

“Excellent!! This course has given me the confidence and process needed to help me prepare for higher level engagement. It exceeded my expectations.”
 
-2010 Facilitative Leadership student

  
“Mark was fantastic and very engaging. Highly recommended.”
 
-2012 Facilitative Leadership student
 
 

Program partnership

Executive Programs partners with York University's Schulich Executive Education Centre (SEEC). SEEC is a PMI® Charter Registered Education Provider (R.E.P.).

UVic Executive Programs is also a Registered Education Provider (R.E.P.) with PMI®.

Executive Programs

            PMI

      SEEC

The PMI Registered Education Provider logo and PMI are registered marks of the Project Management Institute, Inc. 

Enhance your competencies in interpersonal skills and communication

Influence and Stakeholder Management is a two day course where participants will learn about stakeholder management and methods to meet or exceed stakeholder expectations.
This course will address the often neglected art of listening, interviewing, conducting effective presentations and leading meetings. You will learn to use the psychology of power and persuasion to engage and influence stakeholders. Individual and team exercises will be utilised to advance verbal and nonverbal communication techniques and skills. Using an in-class case study, you will be introduced to proven methods of negotiation and conflict resolution. Each participant will have an opportunity to practice key skills involved in communication, persuasion, and negotiation. Some claim that a manager’s job is over 80% communications but it is the one area that we make many of our greatest assumptions.

What You Will Learn

During the course participants will gain knowledge on the following topics:
  • Basic communications planning
  • Stakeholder management
  • Communication styles (e.g., generational differences)
  • Communication mediums
  • Silence and non-verbal communication
  • Conflict resolution and negotiations
  • How to determine power bases, influence, and persuade
  • Create a detailed communication plan
  • Create a stakeholder management plan
  • Increase stakeholder buy-in
  • Conduct effective interviews
  • Have heightened awareness of non-verbal cues
  • Understand and use techniques of power, influence, and persuasion

As managers we use communications to meet or exceed stakeholder expectations, to assign and monitor work, to resolve conflicts and negotiate for successful completion of work requirements, however, we do a great deal of talking that isn't really communication. Communication needs to be purposeful and requires sufficient planning to increase the likelihood of success and even though the concept can be simply, they are often difficult to apply. Through this course, you will learn these concepts and how to overcome difficulties in applying them. You will also practice key sills involved in communication, persuasion and negotiation.

Much of the communication we learn in management programs is about verbal communications that only accounts for a small portion of communication. In this course you will spend time understanding and applying effective listening and non-verbal communication skills.

Program Content

Learning Outcomes:
  • At the end of the course, participants will be able to:
  • Create a detailed communication plan
  • Create a stakeholder management plan
  • Increase stakeholder buy-in
  • Conduct effective interviews
  • Have heightened awareness of non-verbal cues
  • Understand and use techniques of power, influence and persuasion

Management Competencies addressed:
Participants will enhance their competencies in interpersonal skills and communications.

Instructional Approach:
This course is made up of short lectures, multiple table exercises, a case study, video clips, and games. You will undertake individual and team exercises. You will also use peer reviewed exercises to gain personal awareness, and to become more adept at providing feedback to other team members. You are guaranteed not to be bored!

Day One Agenda

8:30 to 9:00 Introduction
9:00 to 9:30 Stakeholder Management Fundamentals and Model
  • Who are Stakeholders
  • Why is Stakeholder Management Important
  • Stakeholder Model
  • Identify Stakeholders
  • Understand Stakeholders
  • Build Trust
  • Respond to Stakeholders
  • Monitor and Control Stakeholders
9:30 to 10:00 Stakeholder Identification
  • Stakeholder Identification Methods including the Salience Model
  • Exercise – Fraser River Debris Program
10:00 to 10:15 Break
10:15 to 12:00 Stakeholder Understanding and Mapping
  • Stakeholder Assessment
  • Determining Urgency/Legitimacy/Power
  • Determining Needs and Expectations
  • Preferred Communication Styles
  • Exercise – Stakeholder Map
12:00 to 1:00 Lunch
1:00 to 2:00 Build Trust
  • What is Trust?
  • The Business Case of Trust
  • Exercise
  • How do you Build Trust?
  • How do you Repair Broken Trust?
2:00 to 3:00 Respond To Stakeholders
  • Psychology of Influence and Persuasion
  • How to Achieve and Maintain Stakeholder Buy-in
3:00 to 3:15 Break
3:15 to 3:45 Exercise – Case Study
3:45 to 4:15 Stakeholder Monitoring and Control
  • Expectation Management
  • Engagement Management
  • Exercise – Stakeholder on a Page

Day Two Agenda

8:30 to 9:00 Communication Models
  • Sender Receive
  • 3 Way
9:00 to 10:30 Non Verbal Communication
  • Para Verbal
  • Exercise – Stakeholder Sort
  • Non Verbal
  • Exercise – ABC Game
10:30 to 10:45 Break
10:45 to 11:00 Communication Mediums
  • Face to Face
  • E-mail/Text
  • Telephone
  • Shared Data Bases
  • Web Conferencing
  • Exercise – Three Hour Tour
11:00 to 12:00 Communication Styles
  • Assertive vs. Expressive
12:00 to 1:00 Lunch
1:00 to 1:30 Communication Barriers
  • Noise
  • Generational Differences
1:30 to 2:00 Communication Plan
  • Goals and Objectives
  • Key Messaging
  • Distribution, Retention, and Knowledge Management
  • Exercise – Communication Key Messaging
2:00 – 3:00 Issue and Conflict Management
  • Issue Identification Ownership and Resolution
  • Conflict Resolution Styles
3:00 to 3:15 Break
3:15 to 4:15 Negotiation
  • Negotiation Model
  • Prepare
  • Discovery
  • Bargaining
  • Commitment
4:15 to 5:00 WRAP UP

This outstanding course is for anyone who would like to improve their competencies in interpersonal skills and communications in order to manage stakeholders more effectively:

  • Directors
  • General Managers
  • Project Managers
  • Project Coordinators
  • Team Leaders
  • Executives
  • Salespeople
  • Business Owners
  • Systems, Manufacturing and Operations Personnel
  • Corporate Department Heads
  • Engineering Professionals

Professional Development Units now available:

  • Attendees to this program are entitled to 14 Professional Development Units from the Project Management Institute, Inc. (PMI)® upon completion.

PMI

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. 

Seating is limited so register today!

Course tuition for Influence and Stakeholder Management includes:

  • Lunch and Refreshments
  • Course Materials

$1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

Team savings

Save 10% per registrant with a group registration: 3 or more people from the same organisation registering at the same time.

Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.

Cancellations
A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

Victoria:

May 14-15, 2018
9:00 am - 4:30 pm each day

Vancouver Island Technology Park
Collaboration Centre Conference Room
#2201 - 4464 Markham Street
Victoria, BC V8Z 7X8
Canada

Dr. Dale Christenson, PhD, PMP
President, Project Management Centre of Excellence Inc.

Dr. Dale Christenson, president of the Project Management Centre of Excellence Inc., specializes in project management training and consulting. Dale is a Certified Management Consultant and Project Management Professional. He combines an extensive academic background with real-world expertise in the areas of program and portfolio management, organizational development, change management and critical project success factors. He's held various project management leadership positions in the public and private sectors.

Dale has a Doctorate in Project Management from Royal Melbourne Institute of Technology University in Australia and holds undergraduate and graduate degrees, diplomas and certificates in Criminology, Counseling Psychology and Project Management. Dale has 10 peer reviewed journal articles to his credit and is a frequent speaker at conferences. He is the winner of the Project Management Institute's Project of the Year Award and the winner of the Canadian Institute of Public Administration Leadership Award.

Thriving on Change is a comprehensive two day workshop on the skills of navigating and leading change in the workplace.

Core Objectives
  • To explore ways of building resilience and adaptability by appealing to both our rational and emotional reactions to change
  • To engage team members by helping them make tangible progress toward meaningful goals
  • To develop a framework to build trust within the unit (and between units) and minimize distrust
  • To explore the various frames that individuals use to analyze and act on organizational issues – including change - and use these frames to deal with differences with others

Session 1: Understanding Change/Optimizing Change

While most of us would agree that change is inevitable, most of us would nonetheless also agree that we don't always embrace it willingly. In this morning workshop, we will explore the need to help ourselves adapt to change by appealing to both our "rational" response to change (that part of us that sees opportunity and promise), and our emotional response (which explains why we can so easily become discouraged, but also offers opportunities for building positive emotional reactions to change). Over the course of the morning, we will:
  • Learn to identify the specific behaviours that can lead to positive change, and to tell a compelling "big story" about why change is necessary
  • Begin to build a growth mindset around change, to encourage team members to believe in their own ability to adapt and flourish
  • Explore opportunities to encourage habits that encourage healthy new approaches to dealing with the change

Session 2: Building Engagement in the Midst of Change

While dramatic change can invite paralysis and frustration, we know that peoples' best days at work are those days in which they feel that they are making progress (even if small progress) towards meaningful goals. Drawing on this idea, we will use this afternoon session to explore opportunities for newly formed teams to make, and celebrate, progress, and look at the conditions necessary to make this happen. Specific outcomes include:
  • To identify the relationship between progress and engagement
  • To recognize the catalysts that drive progress, and the obstacles that impede it
  • To explore ways of supporting team members in their work, and the importance of providing support for both the work and the person when designing effective change initiatives.

Session 3: Understanding and Dealing with our Differences (Using Organizational Frames)

As members of and leaders in organizations we are faced with countless situations on a daily basis in our organizations that require us to quickly make sense of what is happening, analyze the situation quickly and correctly, and decide on a course of action. Often, we are surprised to see that our colleagues (peers, direct reports, supervisors) seem to have a very different take on the situations that drive their reactions and recommendations. Furthermore, their perspectives appear to permeate all their decisions and actions across a range of organizational issues – from communications, motivating others and managing change to evaluating direct reports and strategic planning. In this session, we will explore the "frames" that we all use (often without being aware of it) to make sense of the world around us in the organization.
  • To identify the different frames that are used by self and others when trying to make sense of complex situations and decisions
  • To recognize the implications of these frames on a range of group and organizational issues that are relevant to performance
  • To use frames to persuade and influence others in the decision making process

Session 4: Fostering Trust in the Workplace

Trust is the soft but vital foundation on which an organization's functioning rests and it constitutes the most cost-effective control system ever devised. Whether it is establishing new relationships, working with multiple parties with diverging perspectives, strengthening existing networks, initiating change or implementing a strategy, trust is a critical ingredient for operational and organizational success. The primary objectives of this session are:
  • To explore and understand the dynamics of trust in interpersonal and organizational relationships
    • What is trust?
    • Why do we trust? (Importance of trust)
    • Whom do we trust? (Components of trustworthiness)
    • How do we trust? (Dynamics and types of trust)
  • To identify a set of trust building strategies for managing relationships and enhancing networks Strategies for Building Trust Erosion of Trust Repairing Broken Trust

In this session, the most recent developments in trust research are discussed and tools for building trust in work/professional relationships are explored. Given the complexities surrounding the concept of trust, the session revolves around understanding the meaning and nature of trust, the importance of trust in organizations and relationships (the benefits of trust), the dynamics of trust (different forms and levels of trust), and the building of trust (trust-building strategies, managing distrust, repairing damaged trust).

This course is ideal for:
  • managers and project managers
  • corporate department heads
  • executives
  • systems, manufacturing and operations personnel
  • engineering professionals
  • technology managers
  • research managers
  • event managers
  • business analysts
  • team leaders
  • Small/medium-business owners

Professional Development Units now available:

  • Attendees to this program are entitled to 14 Professional Development Units from the Project Management Institute, Inc. (PMI)® upon completion.

PMI

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. 

Seating is limited so register today!

Course tuition for the Thriving on Change course includes:

  • lunch and refreshments
  • course materials

Victoria:$1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

Team Savings:

Save 10% per registrant with a group registration: 3 or more people from the same organisation registering at the same time.

Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.

Cancellations

A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

To pay by cheque or purchase order, please select the 'Invoice against PO or UVic Journal Entry' option on the registration form. For any questions please call 250-721-6429.

Nonattendance will incur full seminar tuition cost. Participants must attend all program days and fulfil all program requirements in order to receive a Record of Completion

November 29-30, 2017
9:00 am – 4:00 pm each day

Vancouver Island Technology Park
Collaboration Centre Conference Room
#2201 - 4464 Markham Street
Victoria, BC V8Z 7X8
Canada

Dr. Vivien Corwin
Assistant Teaching Professor

Vivien teaches organizational behaviour and human resources, with a particular emphasis on hospitality and services management. Prior to joining UVic in 2006, she taught at Royal Roads University, where she also served as MBA Program Director, and at Wilfrid Laurier University, in Waterloo, Ontario. Dr. Corwin has also worked as an Organizational Development Consultant for BC Gas, where she was primarily responsible for corporate-wide leadership development, and where she worked closely with managers to identify problem areas and implement team-driven solutions.

Dr. Corwin's research interests include human resources and leadership in the context of services management, organizational culture and leadership, and alternative work relationships. Her research has been published in Harvard Business Review, Journal of Organizational Behavior, and American Behavioral Scientist.

“Vivien knows her stuff and it came across well in the session.”
Fall, 2013 participant
 
“Vivien was a great presenter; very engaging & the pace & variety of materials/media & exercises was great.”
Fall, 2013 participant
 
“The instructor is clear, engaging and very knowledgeable!”
Fall 2013 participant