The FluidSurveys service will be ending
May 11, 2018.

Any surveys being conducted or data collected through this service will remain accessible until May 11, 2018, after which all data will be deleted. 

Please ensure any surveys and data you wish to keep have been exported from FluidSurveys before this date.

FluidSurveys provides several options for exporting your surveys and responses.

Our new Survey Provider is SurveyMonkey. Please see the SurveyMonkey page at uvic.ca/surveys for details on this service. 

Terms of service

Please read and agree to current Terms of Service prior to using FluidSurveys.

The FluidSurveys Service is provided by SurveyMonkey Inc. and use of the FluidSurveys Service at the University of Victoria is subject to the Services Agreement, Terms of Service, and Privacy Policy of SurveyMonkey. These documents may change without notice from the University of Victoria or SurveyMonkey Inc.

Survey questions and responses will be stored only in Canada. SurveyMonkey (the FluidSurveys Service is provided by SurveyMonkey) employees and subcontractors will not access the Survey Data from outside Canada, except (a) when authorized by the Customer for the purpose of implementing, maintaining, repairing, troubleshooting or upgrading the customer’s account or the Services (“Customer Support Services”), or (b) for data recovery purposes in the event of a system failure.

Notice: If you are using Internet Explorer, please refer to the first FAQ below for instructions to access FluidSurveys. 

Use FluidSurveys Now

FluidSurveys FAQ

Accessing FluidSurveys with Internet Explorer

To access FluidSurveys using Internet Explorer, add "uvic.fluidsurveys.com" to the Trusted Sites zone:

  1. Open Internet Options from the Tools menu.
  2. Select the Security tab.
  3. Select the Trusted Sites zone and click the Sites button.
  4. Enter uvic.fluidsurveys.com and click the Add button.

Exporting your content

FluidSurveys provides several options for exporting your surveys and responses.

Turning off Google Analytics on your survey

By default FluidSurveys has enabled Google Analytics tracking on surveys in order to better optimize resources necessary to support survey traffic. In order to turn off Google Analytics for you survey please follow this video and customize your survey specific Google Analytics settings. University of Victoria strongly recommends turning off Google Analytics on all your surveys.

Tracking respondents or making survey respondents anonymous

FluidSurveys has multiple options for tracking respondents or making survey respondents anonymous. If you are using the built in emailing capability of the platform, remember to select appropriate options if you wish to anonymize your survey responses. This support page explains different options available.

Securing your survey

FluidSurveys supports custom URL’s as well as HTTPS protocol. Please select appropriate options to secure and anonymize your survey in the Deploy section of the survey administration page. This video demonstrates how to turn on SSL on your survey. The University of Victoria strongly recommends turning on SSL on all your surveys.

Who can use the FluidSurveys Service?

The FluidSurveys Service is available to all current faculty, staff, and students at University of Victoria. You can find out more about the Service by visiting University Systems catalogue page.

What are the features of the FluidSurveys Service?

FluidSurveys offers features at the enterprise level. For a complete list of features, please the FluidSurveys features website.

What happens with my account and data at the end of the pilot?

When the service is discontinued on May 11, 2018 you will lose access to your account and data. It is the end-users responsibility to back up their data and/or migrate their content to SurveyMonkey. FluidSurveys provides several options for exporting your surveys and responses.

How do I migrate my current FluidSurveys account to the UVic FluidSurveys Service?

If you are a current FluidSurveys user and would like to migrate your account to the University of Victoria license, you can contact FluidSurveys directly; their support staff will assist you in migrating your data and account information.  Note that you must login to UVic's FluidSurveys Service at least once prior to requesting the migration of your existing surveys and data from FluidSurveys.

What happens if I am no longer eligible for the FluidSurveys Service?

If you are no longer a current student, faculty, or staff member at UVic, you will lose access to your FluidSurveys account and the survey data.  Please ensure that you backup the data prior to your departure from UVic.

Are survey questions and data stored in Canada?

All survey data is stored in Canada. Please read current Terms of Service to familiarize yourself with the service details.

Changing personal account information

If you wish to change your name and nickname information you may do so by selecting User Preferences option. Your email and password are set to default UVic NetlinkID username and password in order for FluidSurveys to seamlessly integrate with other UVic services. If you change your email address or password in the User Preferences area, they will default back to your UVic NetlinkID and password.

Transferring surveys between two FluidSurveys UVic accounts

If you have a survey that you would like to transfer from your account to another UVic FluidSurveys user, please follow the steps in this article: http://help.fluidsurveys.com/articles/en_US/Transferring-a-Survey-to-Another-FluidSurveys-Account

Sharing and managing surveys between multiple FluidSurveys UVic accounts

If you wish to have multiple users access/share/manage one or more surveys, please familiarize yourself with the group options in this article: http://help.fluidsurveys.com/articles/en_US/Managing-Groups-and-Divisions-in-Multi-User-Accounts