University Systems help centre

Transferring data from an Android

Please note:  Android devices do not fully support Exchange ActiveSync encryption so they are not recommended standards.

Depending on your device, there are several ways to transfer files off of your Android and onto your iPhone or other Android phone. We recommend connecting your Android to your computer using a USB cable. Please note that only Android devices running version 4 are officially supported; other Android devices will be best effort only.

For security reasons, University Systems does not recommend the use of a cloud-based services such as Dropbox or iCloud to transfer your data. For more information on security policies, visit Secure your data.

Backing up media files using Windows

  1. Connect your Android to a computer using the USB cable that came with your phone.
  2. If prompted, press the Connect USB storage button on your phone (message may differ depending on your phone or not appear at all). You may need to slide the top menu down to see the USB prompt.

    Slide the top menu down  Press Connect USB storage

  3. In Windows, go into Computer to find the mounted device (often listed as a Removable Disk). If your device doesn't appear, you may have to download and install the proper driver. For assistance, contact the Computer Help Desk.
  4. Search through the folders and choose the folders and files that you would like to backup. (Photos, for example, are usually located in the DCIM folder.) Since Android apps are generally not compatible with iPhones, we do not recommend backing up apps.
  5. Copy and paste (or click and drag) the files from your mounted device to your computer. If your new device is an iPhone, we recommend moving media files (i.e. photos, videos, music) into the iTunes media folder, as this will make it easier to sync.
  6. Before unplugging your Android, ensure you safely eject the device.

Backing up media files using Mac OS X provides downloadable software to easily transfer files using your Mac computer.

Transferring backed-up media files to an Android

  1. Plug your new Android into your computer using a USB cable and wait for the drivers to automatically download.
  2. Go into Computer to find the mounted device (often list as a Removable Disk).
  3. Copy and paste (or click and drag) the backed-up files onto your new device, keeping the folder structure consistent (photos, for example, are usually located in the DCIM folder).
  4. When you are finished, safely eject the device.

Transferring backed-up media files to an iPhone

  1. Plug your new iPhone into your computer using a USB cable and open iTunes.
  2. You can choose to automatically sync media files, or you can manually click and drag the media files that you want onto your iPhone.
  3. When you are finished, safely eject your iPhone.

Transferring apps to an Android

Your downloaded apps (both free and paid apps) are synced with your Google (Gmail) account. Purchased apps can be installed to your new Android phone using your web browser.

  1. On your new Android, visit the Google Play store and enter your Google account information (the same account that you used on your previous phone to download apps).
  2. On a computer, visit the Google Play store and login to your Google account.
  3. Click on the MY ANDROID APPS tab.
  4. At the top of the page, devices that synced with your Google account will be listed. Select your new phone.
  5. Under Other apps in my library, you will see apps that you have downloaded (the list usually includes every app you've ever downloaded, not just ones installed on your current device).
  6. Click Install under an app that you would like to have on your new phone and the app will automatically download to your phone. Do this for every app you'd like to have on your new phone.

Note: Android apps are generally not compatable with the iPhone, so we do not recommend transferring app data from an Android to an iPhone.

Transferring contacts

Contacts are a bit more difficult to transfer. If you sync your Android contacts with Microsoft Exchange (either through, Outlook, or another email client), your iPhone can automatically sync your contacts without having to manually add any. To see if you are syncing your contacts:

  1. On your Android, go to Contacts and push the menu button. Select More then Accounts.
  2. See if your device is set to automatically sync contacts with Exchange.

If you do not sync your contacts, we recommend manually entering your contacts into Exchange and then syncing your new phone with Exchange.

If you are transferring from one Android to another, you can maintain non-Exchange contacts by purchasing an SD card, exporting your contacts to the SD card, moving the SD card to the new device, and then importing the contacts.

    Additional assistance

    If you have any difficulties, contact the Computer Help Desk to arrange an appointment. Please note that Android devices are not officially supported, and support will be best effort only.