University Systems help centre

Transferring data between iPhones or iPads

Using iTunes, you can back up and restore iPhone data, successfully transferring contacts and files from your old iPhone to your new iPhone.

Got an Android? Visit Transferring data from an Android to an iPhone.

What will back up

iTunes will back up the following:

  • Contacts
  • App Store Application data, including purchases
  • Calendar accounts and events
  • Call history
  • Camera Roll (photos, screenshots, saved images, and videos)
  • Email accounts
  • Home screen arrangement
  • Keychain (i.e. stored passwords)
  • Map bookmarks
  • Messages (i.e. texts, SMS, MMS pictures and videos)
  • Microsoft Exchange account configurations
  • Network settings (saved wi-fi networks and VPN)
  • Notes
  • Safari bookmarks

For a complete list, visit the Apple Support: About iOS backups.

What will not back up

iTunes will not back up media files that are not already stored in iTunes:

  • Movies
  • Music
  • Podcasts
  • Apps

In order to transfer these types of files to your new device, you must have copies of the files in iTunes. If most of your media files are stored on your home computer, and you want those files to be transferred to your new device, you should perform the data transfer using your home computer.

Backing up your data

  1. Connect your iPhone or iPad to a computer with the latest version of iTunes installed.
  2. We do not recommend syncing your device to iCloud for security reasons.
  3. Select your device in iTunes under Devices. If your device is protected with a passcode, iTunes will prompt you to enter your passcode.
  4. Right click (or control+click) the device and select Back Up, ensuring that Back up to this computer is selected.
  5. If you have purchased apps, right click (or control+click) and select Transfer Purchases. This will move your apps to the iTunes library.

iTunes

Restoring your data

  1. Plug your new device into your computer and open iTunes.
  2. If iTunes does not automatically prompt you, right click (or control+click) the device and select Restore from Backup.
  3. If you backed up purchased apps, go to your device and click on the Apps tab. Choose the apps that you want on your new phone and click Sync.

Need assistance? Contact the Computer Help Desk.