University Systems help centre

Add role-based email account: Outlook 2010 and 2013

Follow these instructions to add your role-based email account to Outlook 2010 or 2013. Make sure you add your primary email account to Outlook before beginning these instructions.

For Active Directory-connected computers, if you have delegation rights on your role-based email account, you do not need the password for the role-based account.  If you do not have delegation rights to the role-based email account, contact the account owner.

  1. While Outlook is not running, go to your Control Panel and open Mail.
  2. Click E-mail Accounts...

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  3. Click New.

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  4. In the Auto Account Setup, enter your role-based email address by E-mail Address and leave all other fields blank.

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  5. Click Next.
  6. On computers not connected to Active Directory, you may be prompted for a password as shown below:

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    If you have delegation rights on the role-based email account, enter your NetLink password below your primary email address and click OK.  If you do not have delegation rights on the role-based email account, contact the account owner.

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  7. Outlook automatically configures your account settings.  If you are on a laptop or have a slow network connection, click Finish.

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  8. If you are on a desktop on campus and/or have a fast network connection, select Change account settings, then click Next.

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  9. Uncheck the box by Use Cached Exchange Mode, then click Finish.

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  10. Your role-based email account is now listed in your Account Settings.  Click Close, and close the Mail Control Panel.

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  11. When you launch Outlook, your role-based email account appears in the left hand menu.