Problem with some TSM backups - action required

We were recently made aware of an issue with specific versions of the Windows TSM backup client software.  This issue may result in missing file contents in your TSM backup.  Impacted TSM clients will report that backups were completed successfully and backup sets will be visible in the TSM client; however, upon restoring a backup, the impacted files will be 0-bytes in size and contain no content. 

This issue can potentially impact any TSM nodes that have ever run one of the following versions of the TSM backup client on Windows: 5.4.1, 5.4.2, 5.5.0, and 5.5.1.  We are currently unable to determine with certainty which backups are impacted, but are actively working to do so.  If your TSM node is potentially impacted, we will send you an email containing your TSM node name and the last time it contacted the TSM server.

To ensure that all of your files are backing up correctly, you must:

  1. Immediately upgrade your Windows TSM backup client software to the latest version available on the University Systems website
  2. Perform a one-time manual backup of your critical files.  Instructions to perform a full backup of a critical set of files are available on the University Systems website.  (An incremental or scheduled backup will not ensure the contents of your files are intact.)

We apologize for the inconvenience caused by this issue, and will continue to keep you informed.

If you have any questions about this problem, please contact the Computer Help Desk at 250-721-7687 or helpdesk@uvic.ca.