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Community resources

Here2Talk is a confidential, free, single-session BC government service that offers appointments for students by app, phone or online chat, 24 hours a day, seven days a week. Students can speak to a trained counsellor by phone, toll-free at 1-877-857-3397 or direct at 604-642-5212. Students calling from outside Canada can dial 1-604-642-5212.

KUU-US Crisis Line Society operates a 24-hour provincial Aboriginal crisis line for adults/elders (250-723-4050), children/youth (250-723-2040), toll-free line (1-800-588-8717).

Medimap provides a list of available walk-in clinics in BC, including their wait times. You can also book and appointment before visiting the location.

Youthspace.ca online text and chat, 6 p.m.-midnight

Local resources

Bridges for Women Society: Bridges helps women break the cycle of abuse and trauma through education and employment training.

British Columbia Responsible and Problem Gambling Program: Support and treatment services for problem gambling. Services are free of charge.

Citizens Counselling Centre: Quality, affordable counselling for individuals, couples and groups.

Esquimalt Neighbourhood House Society: Services include counselling, family and seniors support.

Family Services of Greater Victoria: Helps children, youth, and adults manage the challenges of separation, divorce or transition to a new family structure.

Inter-Cultural Association of Greater Victoria (ICA): The ICA helps individuals and organizations to connect across cultures.

Island Sexual Health: Pro-choice and comprehensive sexual health clinics, education programs and products.

Men’s Trauma Centre: Crime victim support and counselling services.

Pacific Centre Family Services Association: Support through education, counselling and creative programming. Resources include substance use programming, youth outreach, youth email counselling, affordable service counselling, youth and child counselling and expressive therapy program.

Victoria Native Friendship Centre: Addressing the community's immediate needs. They deliver career and employment services, health and social programs, vibrant youth initiatives, and dynamic arts and cultural practices. Their wheelchair-accessible facility hosts Little Paws Preschool, gymnasium, amphitheatre, meeting rooms, and outdoor basketball courts and playgrounds.

Victoria Sexual Assault Centre: Healing, education and prevention.

Victoria Women’s Transition House Society: 40 years strong. They provide a safe and welcoming shelter, respectful counselling, support and advocacy.

1Up, Victoria Single Parent Resource Centre: The centre provides support, opportunities for growth and a sense of hope for one-parent families across Greater Victoria.

Private practice therapists

Many therapists provide a sliding price scale or a student rate. This can be a good way to make the most of the coverage your extended health insurance offers. The best way to find out a counsellor’s pricing options is to check their website or send them an email to ask about pricing.

Resources for finding a private practice therapist:

BC Association of Clinical Counsellors

Canadian Counselling and Psychotherapy Association

College of Psychologists of British Columbia

Canadian Association for Marriage and Family Therapy

BC Association of Social Workers

It can be good to talk to a mental health professional and ask questions to make sure they’re a good fit for your needs. Questions to ask may include:

  • What are your fees and do you have a sliding scale or student rates?
  • Do you offer an initial brief consultation for free?
  • How much experience do you have helping people who have issues like mine?
  • What does a typical session look like?
  • What approaches and techniques do you use?
  • What is your availability or wait time right now?

Consider contacting them by phone rather than by email – you may get a better sense of their approach and personality. You should feel free to shop around to find someone whose approach works for you. Pay attention to your instincts.

Student coverage

Make sure you check your health care plan for coverage information before you book an appointment with a therapist.

Undergraduate student coverage

Graduate student coverage 

Make sure to check what types of therapists are covered by your insurance plan, as well as how much of the cost your plan will cover. If you’re covered by other extended insurance plans (e.g., your parents’ extended health care, out-of-province medical plans), please contact your provider to find out how much coverage you have.

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