Service updates

We're moving!

Health is moving to the Health and Wellness Building, together with Counselling!

  • Health will be closed July 8-13 and will reopen July 14
  • Counselling will be closed July 14-17 and will reopen July 20

Resources during closure

If you are experiencing an emergency:

  • Call 9-1-1
  • Then call Campus Security (if you are on campus): 250-721-7599

If you need support anytime:

    • HealthLinkBC (24 hours/7 days a week) 8-1-1 for health advice and information.
    • Vancouver Island Crisis line (24 hours/7 days a week) 1-888-494-3888
    • Here2Talk (24 hours/7 days a week) confidential mental health counselling and community referrals for BC post-secondary students through app, phone and web.

COVID-19 Update: UVic Health is open

Due to the COVID-19 pandemic UVic Health has transitioned to offering services almost entirely by telehealth. Appointments can be made by phone, please do not come in person to make appointments. This includes same-day and pre-booked appointments.

UVic Health telephones will be answered from 8:30 am-4:00 pm: 250-721-8492 (doors are locked and phones are off from 12-1 pm)

In-person visits are still available for health concerns that medically require seeing ia doctor or nurse n-person. Please call to discuss your appointment options with the front deski.

UVic Health has implemented separate entrances, waiting rooms and treatment rooms for those students experiencing any symptoms of illness (fever, cough, sore throat, body aches, nausea, vomiting, diarrhea). If you have been offered an in-person appointment, please follow signage to the correct door.

 In order to protect the health of students, staff and the wider community:

      • UVic Health has increased the already stringent cleaning and sterilizing protocols within the clinic
      • In accordance with the University’s temporary sick-note policy, UVic Health will not be issuing sick-notes. We also will not be issuing notes to verify that someone is healthy to travel, work etc. 
      • Hand sanitizer must be used upon arrival to the clinic and please wear a face mask if you are experiencing any symptoms of illness.   

For reasons of professional licencing and jurisdiction, students who are located outside of BC may have limited access to services. Please call the front desk to find out about your options for appointments.

We appreciate your patience at this busy and challenging time. We are experiencing a very high volume of calls and we are doing our best to answer them and return messages promptly. 

Visit UVic's COVID-19 website for more information about the University’s response to COVID-19 and health tips.

COVID-19 Testing

Can I be tested for COVID-19? Use the BCCDC screening tool to find out. The BCCDC’s guidelines for testing are: 

Who will be tested for COVID-19? People with respiratory symptoms who are:

      • Hospitalized, or likely to be hospitalized
      • Health care workers
      • Residents of long term care facilities
      • Part of an investigation of a cluster or outbreak

Who will not be tested for COVID-19?

      • People without symptoms
      • Patients with mild respiratory symptoms who can be managed at home, including returning travellers with an onset of illness within 14 days of return to Canada (these people should self-isolate)

Source: BC Ministry of Health, March 17, 2020