Online Learning During COVID-19

With the transition to online-only instruction, including testing, the CAL has applied the same approach and is no longer offering in-person services until further notice. Your course instructors, with the support of the Division of Learning and Teaching Support and Innovation (LTSI) are working to ensure academic accommodations and access are reflected in the transition to online-only instruction and assessment. If you have questions, reach out to your course instructor to discuss how an accommodation translates to the changed course delivery method. If you remain concerned about an accommodation, please email or phone your CAL Advisor.

Please ensure you have released your accommodation letters to your instructors. Once your instructors have informed your class of any new plan, we recommend you connect with them to confirm your exam accommodations will be applied to the new format. If you have questions about exam accommodations, email the CAL Exam Centre at calexam@uvic.ca.

CAL Advisors continue to be available to you but have moved to an online and phone advising model. Please email or phone the CAL Front Desk at calfrontdesk@uvic.ca or 250-472-4947 to book an advising appointment. Students participating in the UVic Learning Assistance Program, Notetaking Program or Learning Assessment Clinic, have been emailed directly with additional information.

Beyond the information contained above, we wanted to specifically highlight a few points:

How do I make an appointment to talk to my advisor?

Your advisor is working remotely and can offer appointments by phone or Microsoft Teams video, and can always be contacted by email. To book an appointment with your advisor, please contact the CAL Front Desk at 250-472-4947 or calfrontdesk@uvic.ca.

What if my advisor has paperwork for me to fill out or if I need their help with a form?

If you are working with your advisor on funding, or they have a form for you to fill out, send them an email for next steps. If you forget who your advisor is, the Front Desk can help you connect.

How does my online exam work?

Release your accommodation letters to your instructors. Once you have released your letters, please connect with your instructors directly to confirm that your exam time accommodation is applied to any upcoming exams. If you have more questions about exam accommodations, email the CAL Exam Centre at calexam@uvic.ca.

Do I still get my accommodations and, if so, how are they implemented in online-only instruction and assessments?

Yes you do, although some of your accommodations may look different. Your course instructors, with the support of the Division of Learning and Teaching Support and Innovation (LTSI) are working to ensure accessibility is reflected in online instruction and assessment. If you encounter inaccessible aspects of your course, reach out to your course instructor to discuss how an accommodation translates to the changed course delivery method.

If you continue to face barriers in the course delivery, please email or call your CAL advisor as soon as possible, or contact the Front Desk at 250-472-4947 or calfrontdesk@uvic.ca to book an appointment with them.

Who do I contact about my deferred exam or if I have a Request for Academic Concession (RAC)?

Please contact your instructor for any RAC or deferral request questions. The Office of the Registrar has an information page about the RAC process.

Do I still have to book my exams or finals online with CAL?

CAL is not offering in-person exam services right now. You no longer need to book exams with the CAL until further notice.

I have a Notetaking accommodation. Am I still able to request a Notetaker for my online courses?

Yes, the Full Serve Notetaking Program continues to be available to CAL students with a notetaking accommodation. CAL students with this accommodation will receive information about the program at the beginning of each term. If you have questions about the program, please email the Notetaking Program at calnote@uvic.ca.

Is the Learning Assistance Program (LAP) still offering tutor and learning strategist services?

Yes! Tutoring and learning strategist sessions are still offered, and currently take place virtually. You and your tutor/strategist will decide what method of distance tutoring works best for you.

How will I pay my notetaker(s), tutor(s), and/or learning strategist?

At the end of the term, you will receive an invoice detailing the services you have used through CAL via email. Invoices can be paid online through a secure link that we will email to each student. Until further notice, we will be not be accepting in-person payment by cash or cheque for LAP or notetaking services.

If you need a different method of payment, feel free to contact us after you have received your invoice. For more information, email the LAP at learning@uvic.ca, or call the Front Desk at (250) 472-5494.

How will I get my LAP Service Provider Receipt Form for CSG funding?

After invoices are sent out and we have confirmed payment, we will send you a scanned, signed copy of your Service Provider Receipt. Until further notice, these forms will not be available to pick-up in-person at the CAL. CAL has a guide to filling out your Service Provider Receipt Form (PDF 495 KB). If you have any other questions, please email the LAP at learning@uvic.ca, or call the Front Desk at (250) 472-5494.

Where can I find resources related to online learning and COVID-19 for students?

Campus-wide information about COVID-19 and online learning, including some great FAQ’s for students, can be found on UVic's COVID-19 info for students page. Online learning resources can be found on the UVic Learn Anywhere website.

It is difficult for me to study at home. Are there spaces on campus I can use?

I am finding that online learning is having an impact on my mental health. Where can I get support?

  • UVic has a Student Wellness Centre, which contains Counselling and Health services.
  • UVic also has a free, confidential mental health support service for UVic students called SupportConnect. This service is available 24/7 and allows students to connect with qualified counsellors by phone or online.
  • Youthspace.ca is an online crisis and emotional support chat, available for anyone in Canada under age 30.