Changes to Frontline Student Support

A single Frontline Student Support team is now responsible for the delivery of all frontline student service, registration support, grading processes, and issuance of official transcripts.

In order to further improve and streamline service, all role-based emails and phone lines managed by the Frontline Student Support team have been consolidated into a single point of contact both by email and phone.

For all matters related to registration, transcripts, grades, requests for academic concession, verification of enrolment or education/degree, study permit letters, and other general inquiries related to Office of the Registrar services please:

This includes any matters that you may have previously addressed to grades@, trans@, or reghelp, as well as the Registration Helpline (250-721-8142) and Grading line (250-721-8132), as these contacts will soon be inactivated.

We look forward to serving you better through our new single point of contact!

Should you have any questions or concerns regarding this change, please contact , at 250-721-8117.