Freeze your card

Lost or stolen UVic ONECards should be frozen immediately. You are responsible for all transactions made prior to the funds being frozen.  If you find your ONECard after you have frozen it, take it to the ONECard office to have it reactivated.  Once a card has been replaced with a new one, we can't reactivate the older card.  

How to freeze your card

  1. Online 24/7 by logging on to Access my Account.
  2. In person at the ONECard office in University Centre or the University Food Services office.

In the event of a system outage where you are unable to report your card lost or stolen online, please e-mail the onecard office requesting the card to be frozen, using your preferred e-mail, provide your name and your V00#.  Staff will be able to freeze your card during normal business hours.