COVID-19 ONECard Information

In effort to limit the spread of COVID-19, we will be limiting the visitors to our office in order to maintain social distancing.  We will be scheduling appointments for anything that can not be accomplished online.  

Mask requirements

Masks are now required for everyone in all public indoor settings and workplaces. People who cannot put on or remove a mask on their own are exempt. 

  • We will enforce the mandatory mask policy with all visitors to our office
  • A customer can be refused entry or service if they do not wear a mask 

New to UVic and require a card?

  • For all new cards, it is mandatory to submit your selfie online. If you are requiring assistance with submitting online please email us at:  
  • Details on how to get your onecard will be provided to you once your photo has been approved.
  • We will not be accepting walk-in customers, all visits to our office will need to be scheduled in order to maintain social distancing within the University Centre and our office. If you require an appointment please e-mail us  

Returning to UVic and require a replacement card?

  • Lost your card? Please e-mail us at
  • We will not be accepting walk-in customers, all visits will need to be scheduled.   

Returning Students:

  • Please return to UVic with your ONECard.
  • If you are paying the bus pass fee within your tuition, please activate your bus pass at any of our 3 kiosks.
  • If you are not paying the bus pass fee within your tuition, you might be eligible to purchase one.  Please contact either the University Student Society  or the Graduate Student Society.

Bus Pass Information:

All online, co-op & distance education courses are not charged a U-Pass (bus pass) fee in tuition. In order to purchase a bus pass, please contact either UVSS Undergraduate Students' Society or GSS Graduate Student Society.  

If your ONECard is not working?

  • Please e-mail us, we might have to arrange a time for you to come in with your card so we can fix this issue for you.  

When the ONECard office is not open, how do I load funds to my account?

There are several ways to deposit funds onto your ONECard:

I lost my card, how do I freeze my account?

  • Freeze your ONECard funds online.
  • If you find your current card, you can reactivate it by contacting our office via e-mail requesting your account to be un-frozen.  Please use your preferred e-mail, provide your name, V# and attach a piece of Gov't issued photo ID.  

I live out of town, do I need a ONECard?

  • If you live outside of Victoria, you do not require a card for any on-line studying.  You can login to UVic using your netlink ID & password for all of your library and coursework needs.  Please feel free to e-mail us if you would like more details.

I am living in UVic Res, can I get more information about my meal plan?

Appointments at the ONECard office:

  • Upon arrival to the University Centre - please do not enter if:
    • you are showing illness symptoms similar to those of the flu or common cold: fever, dry cough, shortness of breath, sore throat, stuffy/runny nose
    • you arrived in Canada in the last 14 days
    • have been in close contact of a confirmed case or outbreak of COVID19
  • Please sanitize your hands when entering the building.
  • Stay within the areas provided for social distancing, respect to see arrows and signage.
  • Physical distancing measures are in place throughout the University Centre which is where our ONECard office is located.
  • Arrive for your appointment on time.
  • Wear a mask.

Do you still have a question or you require an appointment?

For questions - please check our onecard website and for appointments please e-mail us at: