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Information sent to current and former UVic employees

Jan. 9, 2012

During a break-in at the Administrative Services Building over the weekend of January 7 and 8, a safe, electronic devices and personal information were stolen. This incident is being investigated by Campus Security and the Saanich police. As a result of the break-in, another party may have acquired some of your personal information.

The stolen personal information consisted of the names of employees, social insurance number, employee number, bank account information for employee direct deposits (name of bank, account number and bank transit number), and latest payroll information.  This information is collected and used for payroll purposes. 

There has been no indication at this time that this personal information has been accessed or misused.  However, the university is treating this incident very seriously and encourages you to do so as well.

The two pieces of personal information of most concern are your banking information and your identity information.

Banking information

As a first step, you should contact your bank immediately. You should consider seriously your bank’s recommendations, which could include closing your account or account monitoring.

If, on the recommendation of your bank, you decide to close your bank account, you need to contact your bank and follow their recommended process for a seamless transition to a new bank account to avoid payment and deposit processing errors.

If you decide to close your bank account, you should immediately provide your new banking information to UVic for payroll purposes.  For salaried staff who normally receive a payroll deposit on the 15 and the end of each month, there is a payroll deposit scheduled for January 13th.  If you choose to set up a new bank account you need to be able to provide this information to UVic HRIS/Payroll by Thursday, January 12 at 9 a.m., or there is a risk your payroll deposit will be returned by the bank due to bank processing timeframes. If this occurs, UVic will issue you a manual pay cheque for this pay on January 13. All other employees should advise UVic of new bank account information by the end of the business day on Wednesday, January 18. Your direct deposit information for reimbursements will be automatically updated with the new information at the same time as your payroll information.

Additional information on changing direct deposit information and account monitoring can be found at the FAQ page.

If you choose to close your existing bank account in which you receive your payroll deposits, UVic will reimburse reasonable bank charges related to your closing the account (see FAQs).

Identity information

UVic also recommends that you contact the major credit bureaus Equifax Canada Inc. and Trans Union of Canada Inc., to alert them that there may be a breach of your personal information.  Ask them to put a flag on your credit file to alert users of their databases that your personal information may have been compromised. Toll-Free numbers for the credit agencies are:
  • Equifax: 1-800-465-7166
  • TransUnion: 1-800-663-9980
We recommend that you regularly request a free credit monitoring report from the credit bureaus and review for suspicious activity.
Reliable information on identity theft may be found at www.phonebusters.com.
Please advise the Saanich Police at 250-475-4321 if you believe your personal information becomes compromised.

The University has notified the Office of the Information and Privacy Commissioner of the theft and continues to work closely with the Saanich Police in their investigation.

UVic sincerely regrets this incident. Please be assured that we are taking swift action to address the situation and will see the matter through to its conclusion. We will be reviewing our physical and information security processes and will act on the recommendations.

If you have any questions or concerns please contact us by email at privacyinfo@uvic.ca, or by telephone at 250-472-4333.
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