NEW!! Customer Service at UVic: Putting the Serve back in Service

Course duration: 4 hours
Facilitator/Instructor: Clare Malcolmson
Audience: Staff, Aspiring/New Supervisors, Supervisors, Managers, Leaders
Course description

Most of us can probably relate a good story about a bad customer service experience. It’s easy to focus on the negative and think about what we would have preferred in that situation. How many of us behave in a way that satisfies our customers? How do you know? Some of us may believe that at UVic, we don’t have customers. “In my position, I don’t do customer service.” How would your effort and behavior have to change if everyone you interacted with was a customer, and you depended on them to make your living?

Learning Outcome:

By the end of this session you will be able to recognize and commit to ways to improve your own professional level in relation to internal and external customers. We will focus on:

  • Managing expectations
  • Building trust, respect and confidence
  • Identifying a personal goal to enhance your customer service