Dealing with Difficult Personalities

Course duration: 1 hour
Facilitator/Instructor: Morneau Shepell
Audience: Staff, Aspiring/New Supervisors, Supervisors, Managers, Leaders
Program:
Course description

This seminar facilitated by our EFAP provider, Morneau Shepell, will look at the distinction between difficult behaviour and difficult people and provide participants with strategies to respond effectively to challenging situations with a focus on assertive communication.

At the end of this seminar, participants will be able to do the following: identify common types of difficult people, understand people’s needs and motivations, deal with difficult people and recognize areas for personal development.

Bring your lunch and join us for what is sure to be an interesting, interactive and engaging session!