NEW!! Email Communication Training

Course duration: 4 hours
Facilitator/Instructor: Fiona Prince
Audience: Staff, Aspiring/New Supervisors, Supervisors, Managers, Leaders
Program:
Course description

No matter what type of work you do, email has become an essential communication tool. Many of the principles that apply to effective interpersonal communications get lost in the written word. This half-day, highly-interactive workshop is a must for those who wants to improve the way they read, write and manage their emails. The workshop includes short theory-bursts, thought-provoking videos, hands-on writing exercises, and group discussions. You'll leave this workshop with practical knowledge and tools that you may use immediately in the workplace.

Topics include:

  • How we read
  • Why we misunderstand others (and why they misunderstand us)
  • Plain language principles
  • Seven steps to writing effective emails
  • Writing with a positive focus
  • Get to the point: the five sentence email

Fiona Prince has been delivering communications related coaching, training and courses for over 25 years to every sector: public, private, academic and not-for-profit. She thrives on helping people to improve their worklife through smoother communications.