Service Management

We live and work in a service economy. Two thirds of the world's GDP derives from the service sector yet business schools are still focused on manufacturing theory and examples. But we are different - our service management specialization prepares you to take on management and leadership roles in the new economy, an economy that is increasingly dependent on services and service for growth.

Our integrated program examines strategy, operations, marketing, technology and human resource management from a service perspective, all of which are key elements in designing and delivering a superior experience to customers.

We provide frameworks, insights into key aspects of managing services, guest speakers who share their real world insights, assignments from companies looking to implement your solutions and field trips to study service in action. You provide the energy, intellectual curiosity and determination to deliver your best work. Service management students can optimize their program experience with an international academic exchange.