Tutela Technologies sees things differently

Tutela Technologies sees things differently

2013 VIATeC’s Emerging Technology Company of the Year Award recipients, Tutela Technologies, is looking to improve cell reception for Canadians.  Tutela supplies cellphone service providers with proprietary software that monitors cellphone reception for its customers.  When a poor service experience occurs, the software alerts the company of their lacklustre performance so they can address the issue, finding a solution to the problem immediately.  As a result, poor reception issues can be fixed before customer complaints ensue.  Tutela’s product also aggregates the alerts it generates, compiling this data to build maps showing the most problematic areas in the service provider’s region.

The idea for Tutela Technologies was developed in 2011, when Hunter Macdonald, David Yarish & Brennen Chow were taking UVic’s Master of Entrepreneurial Engineering program.  It has grown steadily in the intervening years with the help of angel investors and ongoing research and development.  “It’s all about helping the service provider to better understand the customer’s perspective of wireless quality,” says Macdonald, CEO of Tutela. “This solves a major challenge for them. Our product allows service providers to focus their efforts and investment on areas that best improve cellphone reception for their customers. It was our time at Gustavson that taught us how to hone in on examining the customer experience and identify ways to produce meaningful solutions for improving service delivery.”
Contact: Erin Beattie  adsec@uvic.ca