Assurance of Learning

The Gustavson School of Business maintains high quality programs through our Assurance of Learning (AoL) process. AoL is a systematic, continuous improvement process to ensure quality at the program-level with the goal of improving student learning.

For more information on our learning goals and process, contact the Chair of the AoL Committee through the Gustavson Dean’s Office at .

Why do we do AoL?

Program assessment and AoL tells us how well we are accomplishing our educational aims. AoL is a means of holding ourselves accountable to our stakeholders, and a method of on-going continuous improvement. The most important benefit is that AoL leads to an improvement in student learning.



Our AoL Process

To achieve our strategic goals we follow the Gustavson AoL Process Overview as shown in the figure above. The “Plan” phase indicates the necessary steps to start the process and is a function of the School’s promise, strategy, and pillars. The “Measure & Continuous Improvement” phase builds on this and provides a mechanism for organizational change and continuous improvements.


1) Define Program Learning Goals and Objectives – We establish learning goals and objectives through a collaborative process involving different stakeholders. Learning goals are consistent with the mission of the School. 

2) Align Learning Goals to Curriculum – We create or revise AoL curriculum matrices to track the linkage between curricula and learning goals. 

3) Develop a Measurement Plan and Tools – We identify when, where and how learning goals and objectives are measured.


Measure and Continuous Improvement

4) Collect Artifacts/Samples and apply the measurement tool.

5) Analyse Data and Identify Improvements and/or Opportunities – Groups of faculty members and other stakeholders evaluate data summaries and make recommendations.

6) Implement Improvements – Programs implement improvements and record their continuous improvement actions.

7) Collect Artifacts/Samples and apply the measurement tool – Another artifact or sample is collected and the measurement tool is re-applied. 

8) Analyse Data and Evaluate Improvements Made – Groups of faculty members and other stakeholders evaluate data summaries to assess the effectiveness of the improvements.

9) Closing-the-Loop – At this point, we have “closed-the-loop”, however, continuous improvement will continue. The “loop” can be closed a number of times for the same learning goal and objective. Likewise this process can inform changes to the learning goals/objectives, curriculum alignment, measurement planning and development of tools.