University Systems help centre
Standard technology solutions
Technology Solutions Centre: Telephones
Faculty and staff interested in a telephone demo are encouraged to contact the Technology Solutions Centre. Any in-depth questions should be directed to Network Services at switch@uvic.ca. Please note that at this time, the TSC only offers landline telephones.
The University of Victoria offers the following telephones for institutional sale. Rates are based on the actual costs of hardware, software, and licenses:
Single-line speaker phone
CP-6911
Desktop phone : $267.09 plus applicable taxes
Cisco CP-6911
VoIP (voice over IP)
One PC workstation jack (100Mbps)
Supports two simultaneous incoming calls
Desk or wall mount
Headset support
Speaker phone for hands-free use
Hearing-aid compatible handset
Multiple ring tones
Group call pickup
Music on hold
Shared line
Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference
Caller ID
Call waiting
Call intercept
Direct connect to voice messaging
Voice message waiting indicators
Grad student offices, labs, or control booths
2-line speaker phone
CP-6921
Desktop phone : $289.74 plus applicable taxes
Cisco CP-6921
VoIP (voice over IP)
One PC workstation jack (100 Mbps)
Supports multiple calls per-line appearance
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Configurable screen display
Multiple ring tones
Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help
Standard offices with standard bandwidth requirements
Administrative assistants
4-line high-bandwidth speaker phone
CP-6945
Desktop phone : $431.34 plus applicable taxes
Cisco CP-6945
VoIP (voice over IP)
One PC workstation jack (1 Gpbs)
Supports multiple calls per-line appearance
IEEE Power Class 1 rating that helps reduce costs with added power savings
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Large configurable screen display
Multiple ring tones
Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help
Standard offices with higher bandwidth requirements
Administrative Assistants
2-line speaker phone
CP-7942
Desktop phone : $437.01 plus applicable taxes
Cisco CP-7942
VoIP (voice over IP)
One PC workstation jack (100 Mbps)
Supports multiple calls per-line appearance
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Large configurable screen display
Multiple ring tones
Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help
Standard offices
Administrative assistants
6-line speaker phone
CP-7962
Desktop phone : $493.65 plus applicable taxes
Cisco CP-7962
VoIP (voice over IP)
One PC workstation jack (100 Mbps)
Supports multiple calls per-line appearance
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Large configurable screen display
Multiple ring tones
Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help
Administrative assistants
Receptionists
Audio conferencing unit
CP-7937
Conference phone : $975.09 plus applicable taxes
Cisco CP-7937
VoIP (voice over IP)
360-degree room coverage
Single cable design (cable combines network and power to reduce clutter)
Volume-control toggle
Redial
Call forward
Call transfer
Hold
Mute
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
On-line help
No special end-user training required (works like a regular telephone)
Meeting rooms
Conference calls
Order a new analogue line or re-purpose an existing line for analogue use (i.e. for devices such as a fax, alarm, modem, elevator phone, or terminal).
Labour included
The prices listed above cover the cost of installing a new UVic local number (if required), but not the installation of a new wall port. If a new wall port must be installed, the cost is approximately $300 per port/line, in addition to the cost of the phone.
Contact information
If you would like a demonstration of the equipment listed above, please contact the Technology Solutions Centre:
- Email: tsc@uvic.ca
- Telephone: 250-853-3572
- In person: Clearihue C143
- Hours of operation: 9:00 a.m. – 4:00 p.m. Monday through Friday
If you would like more information about the equipment listed above, please contact the Network Services:
Frequently asked questions
- Only TSC phones are compatible with the university telephone system.
- You will get a modern, reliable phone that will meet your administrative needs.
- All phones include a one-year warranty, and Network Services offers efficient troubleshooting and repair services.
- We offer a swap-out service if for some reason your phone does not meet your work requirements.
Click the "Buy Now" button beneath the telephone unit that you are interested in and you will be directed to an online ordering form. Please complete the form with as much information as possible. Your request will then be sent to Network Services for approval. A Request Tracker (RT) ticket be created under your name and email address for processing.
Which model is appropriate for each location is subjective. The CP-6911 does not have an LED screen, so it may be more suitable for spaces such as labs and grad-student lounges.
The CP6945 and CP6921 models would suit office environments. The CP6945 uses much less power than the CP6921 (3.8W vs 6.3W), has a larger more user friendly LED screen and offers higher data throughput rates (1Gbps vs 100Mbps). Workstations that use higher data rates for activities such as large file transfers, backups and software updates would benefit from the CP6945.
You should allow for 2 weeks delivery time from the day that you place your order. Once we receive your request, we will create an RT ticket and contact you to confirm your order. Installations are typically performed on Thursdays and Fridays.
Please note that if you require a new telephone line or other installation, this could take significantly longer. If you need your phone installed by a particular date, please provide enough lead time and discuss the potential installation work with Network Services well in advance.
Your new phone will be delivered to the location specified in the RT. This can be your desktop support person, your department's general office, or your office. Alternatively, you can pick your phone up at the Technology Solutions Centre.
- Yes, we offer a variety of accessories, including headsets (both wired and wireless), longer handset cords (12' and 25' are available; anything longer is special order), "side cars" for the CP-7962 model (which allow for up to 24 more phone lines per side car), and microphone kits (for conferencing phones). For more information about accessories, please contact Network Services at 250-721-8555 or switch@uvic.ca.
After you buy a phone, you may request to upgrade or downgrade your phone
within 60 days of the initial install. You will be charged or refunded the difference between the two models. Please note that the phone and cords must be in "as new" condition, meaning clean (no scuffs, strains, or marks) and non-stretched or twisted cords. For hygienic reasons, the original handset (i.e. receiver) and its curly cord will remain with the client and only the base of the unit will be swapped.
If a new phone is requested
after 60 days of the initial install, no swap will be offered. Instead, a completely new set will be installed and the client will be responsible for paying the full price of the new model. The original phone remains with the department for deployment elsewhere. If you have a damaged phone that needs replacing, please contact Network Services at 250-721-8555 or
switch@uvic.ca for a cost estimate.
Yes, but it must be a VoIP phone that is supported by Network Services. Please contact Network Services at 250-721-8555 or
switch@uvic.ca to see if your phone qualifies.
The original phone remains with the department for deployment elsewhere. If you have a damaged phone that needs replacing, please contact Network Services at 250-721-8555 or
switch@uvic.ca for a cost estimate.
The following information is provided as a courtesy on a best-effort basis and may be subject to change without notice.
| Option |
Description |
Supported platforms |
Costs |
Limitations & cautions |
| Skype |
Popular Internet-based telephone service. Options to call out to public telephone system: www.skype.com. |
Windows, Mac, Linux, most mobiles. |
Skype-to-skype: free.
Skype-to-public system: 2.7 cents/minute. |
Path of call traffic is difficult to determine or control—may be using other computers anywhere in the world. |
| Google Voice |
Free US/CDN calling from within Google chat: www.google.com/voice. |
Windows, Mac, Linux, most mobiles. |
Free (for now). |
US-based cloud service. Full service available only within the US. Has been temporarily free since 2010; unclear when Google will begin charging. |
| Dell Voice |
Advertising-supported free calling to most destinations in Canada. Free personal telephone number available: www.dellvoice.ca and www.freephoneline.ca. |
Windows, iPhone, Android. |
Free (to most Canadian destinations). For-fee calling to US and internationally. |
Personal telephone numbers provided are limited to major centres in Canada (i.e. local numbers are available for the Vancouver free calling area but not Victoria). May start charging in the future. |
| Magic Jack |
Low-cost hardware solution. Can also be used as software phone on Windows/Mac. Free iPhone app: www.magicjack.com. |
Hardware, Windows, Mac, iPhone. |
$50 one-time, $20 annually. Unlimited US/CDN calling. Additional fees for international calls. |
US-based service. Free calling from iPhone app may be phased out in the future. |
Disclaimers:
1. This information is provided as a courtesy. The University of Victoria does not recommend, support, or guarantee in any way the use of these services.
2. Individuals are responsible for ensuring their use of online services does not violate the laws of Canada or the Province of British Columbia, in particular the B.C. Freedom of Information and Protection of Privacy Act (FIPPA): www.oipc.bc.ca.
3. The University of Victoria does not guarantee the accuracy of the information above. Individuals are responsible for reading and abiding the Terms and Conditions associated with the use of these services.
Effective July 01, 2010, Network Services is required to invoice UVic Affiliates and Ancillaries rather than charging back via journal entries. To comply with the new HST legislation all invoices will include full HST. Any applicable rebates are the responsibility of individual departments. For more information on this change and the correct rates, please contact Network Services at 250-721-8555 or switch@uvic.ca with a subject line of "Cost Recovery." This does not apply to UVic affiliates.
