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Internet and telephone

Internet and telephone

Standard technology solutions

Technology Solutions Centre: Telephones

Faculty and staff interested in a VoIP telephone demo are encouraged to contact the Technology Solutions Centre. Any in-depth questions should be directed to Network Services at switch@uvic.ca.

The University of Victoria offers the following telephones for institutional sale. Rates are based on the actual costs of hardware, software, and licenses.

2-line phone
CP-7821 

Cisco IP Phone 7821
Desktop phone : $328.15 plus applicable taxes

Specifications

Cisco CP-7821
VoIP (voice over IP)
One PC workstation jack (100Mbps)
Supports two simultaneous incoming calls
Desk or wall mount
Headset support
Speaker phone for hands-free use
Hearing-aid compatible handset
Multiple ring tones
Configurable screen display

Features

Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help

Best used for

Administrative assistants
Control booths
Grad student offices
Labs
Standard offices with standard bandwidth requirements

User manuals

 

4-line high-bandwidth phone
CP-7841 

CP-6921
Desktop phone : $446.35 plus applicable taxes

Specifications

Cisco CP-7841
VoIP (voice over IP)
One PC workstation jack (1000Mbps)
Supports four simultaneous incoming calls
Desk or wall mount
Headset support
Speaker phone for hands-free use
Hearing-aid compatible handset
Multiple ring tones
Configurable screen display

Features

Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help

Best used for

Standard offices with standard bandwidth requirements
Administrative assistants

User manuals

 

2-line phone
CP-7942

CP-7942 Desktop phone : $437.01 plus applicable taxes

Specifications

Cisco CP-7942
VoIP (voice over IP)
One PC workstation jack (100 Mbps)
Supports multiple calls per-line appearance
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Large configurable screen display
Multiple ring tones

Features

Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help

Best used for

Standard offices
Administrative assistants

User manuals

 

6-line phone
CP-7962 

7962
 Desktop phone : $493.65 plus applicable taxes

Specifications

Cisco CP-7962
VoIP (voice over IP)
One PC workstation jack (100 Mbps)
Supports multiple calls per-line appearance
Desk or wall mount
Speaker phone for hands-free use
Headset support
Hearing-aid compatible handset
Large configurable screen display
Multiple ring tones

Features

Redial
Call forward
Call transfer
Hold
Mute microphone button
Call back (conference, set up call conferencing)
Conference list (list the conference attendees and their call status)
Caller ID
Call waiting
Call intercept
iDivert (send calls to voicemail)
Call presence
Direct connect to voice messaging
Voice message waiting indicators
Access to on-screen directories (missed calls, received calls, placed calls, UVic directory, Canada 411)
On-line help

Best used for

Administrative assistants
Receptionists

User manuals

 

Audio conferencing unit
CP-8831

8831
Conference phone : $975.09 plus applicable taxes

Specifications

Cisco CP-8831
VoIP (voice over IP).
160-degrees conical pattern provides even coverage of listening area.

Four Hemi-Cardioid microphones are perfectly spaced so that they combine to provide a 180-degree pick-up pattern around the device. Speech is captured at the same level at all points around the Cisco Unified IP Conference Phone 8831.

Support for wired microphones to extend the operational range of the Cisco Unified IP Conference Phone 8831 with even coverage around the periphery of the device with 7 feet of additional reach.

Support for DECT wireless microphones for the Cisco Unified IP Conference Phone 8831 to provide additional coverage with the added flexibility of 300 feet of range.

Single cable design (cable combines network and power to reduce clutter).
Volume-control toggle.

Features

+ Dialing (E.164)
Adjustable ringing and volume levels
Adjustable display brightness
Application launch pad
Auto-answer
Auto-detection of headset
Barge
Call forward
Call history lists
Call timer
Call waiting
Caller ID
Corporate directory
Conference
Direct transfer
Fast-dial service
Hold
Immediate divert
Join
Message-waiting indicator
Music on hold
Mute
Network profiles (automatic)
On- and off-network distinctive ringing
Personal directory
Predialing before sending
Privacy
Ring tone per line appearance
Shared line
Survivable Remote Site Telephony (SRST)
Time and date display
Transfer
Voicemail
No special end-user training required (works like a regular telephone)

Best used for

Meeting rooms
Conference calls

User manuals

 



Order a new analogue line or re-purpose an existing line for analogue use (i.e. for devices such as a fax, alarm, modem, elevator phone, or terminal).

Order up to 5 temporary telephone lines @ $100 per request (i.e. up to 5 single line phones for a duration of less than one month for conferences or fund raising events).

Labour included

The prices listed above cover the cost of installing a new UVic local number (if required), but not the installation of a new wall port. If a new wall port must be installed, the cost is approximately $300 per port/line, in addition to the cost of the phone.




Contact information

If you would like a demonstration of the equipment listed above, please contact the Technology Solutions Centre:

If you would like more information about the equipment listed above, please contact Network Services:



Frequently asked questions

Why should I buy a TSC standard phone?

  1. Only TSC phones are compatible with the university telephone system.
  2. You will get a modern, reliable phone that will meet your administrative needs.
  3. All phones include a one-year warranty, and Network Services offers efficient troubleshooting and repair services.
  4. We offer a swap-out service if for some reason your phone does not meet your work requirements.

How do I order a telephone?

Click the "Buy Now" button beneath the telephone unit that you are interested in and you will be directed to an online ordering form. Please complete the form with as much information as possible. Your request will then be sent to Network Services for approval. A Request Tracker (RT) ticket be created under your name and email address for processing.

Which telephone is right for me?

Which model is appropriate for each location is subjective. The CP7821 and CP7841 models suit office environments. The CP7841 offers higher data throughput rates over the CP7821, CP7942 and CP7962 models. Workstations that use higher data rates for activities such as large file transfers, backups and software updates may benefit from the CP7841.

When will my phone arrive?

You should allow for 2 weeks delivery time from the day that you place your order. Once we receive your request, we will create an RT ticket and contact you to confirm your order. Installations are typically performed on Thursdays and Fridays.

Please note that if you require a new telephone line or other installation, this could take significantly longer. If you need your phone installed by a particular date, please provide enough lead time and discuss the potential installation work with Network Services well in advance.

Where will my new phone be delivered?

Your new phone will be delivered to the location specified in the RT. This can be your desktop support person, your department's general office, or your office. Alternatively, you can pick your phone up at the Technology Solutions Centre.

Where can I find phone manuals and user guides?

Please see the Phone manuals page.

Does the CP-8831 include built-in microphones or do we need to separately purchase Wired or Wireless MICs?

The CP-8831 comes with built in microphones that provide;

  • 160-degrees conical pattern provides even coverage of listening area.
  • Four Hemi-Cardioid microphones perfectly spaced that combine to provide a 180-degree pick-up pattern around the device.
    • Speech is captured at the same level at all points around the Cisco Unified IP Conference Phone 8831.

Common reasons for purchasing external microphones:

  • Wired microphones
    • Extend the operational range of the Cisco Unified IP Conference Phone 8831 with even coverage around the periphery of the device with 7 feet of additional reach.
  • Wireless microphones
    • Provide additional coverage with the added flexibility of 300 feet of range.

What if my phone does not meet my needs?

After you buy a phone, you may request to upgrade or downgrade your phone within 60 days of the initial install. You will be charged or refunded the difference between the two models. Please note that the phone and cords must be in "as new" condition, meaning clean (no scuffs, strains, or marks) and non-stretched or twisted cords. For hygienic reasons, the original handset (i.e. receiver) and its curly cord will remain with the client and only the base of the unit will be swapped.

If a new phone is requested after 60 days of the initial install, no swap will be offered. Instead, a completely new set will be installed and the client will be responsible for paying the full price of the new model. The original phone remains with the department for deployment elsewhere. If you have a damaged phone that needs replacing, please contact Network Services at 250-721-8555 or switch@uvic.ca for a cost estimate.

Can I use an existing phone instead of buying a new one?

Yes, but it must be a VoIP phone that is supported by Network Services. Please contact Network Services at 250-721-8555 or switch@uvic.ca to see if your phone qualifies.

If I get a new phone, what happens with my old one?

The original phone remains with the department for deployment elsewhere. If you have a damaged phone that needs replacing, please contact Network Services at 250-721-8555 or switch@uvic.ca for a cost estimate.

Are there any Internet telephone service options?

The following information is provided as a courtesy on a best-effort basis and may be subject to change without notice.
Option Description Supported platforms Costs Limitations & cautions
Skype Popular Internet-based telephone service. Options to call out to public telephone system: www.skype.com. Windows, Mac, Linux, most mobiles. Skype-to-skype: free.
Skype-to-public system: 2.7 cents/minute.
Path of call traffic is difficult to determine or control—may be using other computers anywhere in the world.
Google Voice Free US/CDN calling from within Google chat: www.google.com/voice. Windows, Mac, Linux, most mobiles. Free (for now). US-based cloud service. Full service available only within the US. Has been temporarily free since 2010; unclear when Google will begin charging.
Dell Voice Advertising-supported free calling to most destinations in Canada. Free personal telephone number available: www.dellvoice.ca and www.freephoneline.ca. Windows, iPhone, Android. Free (to most Canadian destinations). For-fee calling to US and internationally. Personal telephone numbers provided are limited to major centres in Canada (i.e. local numbers are available for the Vancouver free calling area but not Victoria). May start charging in the future.
Magic Jack Low-cost hardware solution. Can also be used as software phone on Windows/Mac. Free iPhone app: www.magicjack.com. Hardware, Windows, Mac, iPhone. $50 one-time, $20 annually. Unlimited US/CDN calling. Additional fees for international calls. US-based service. Free calling from iPhone app may be phased out in the future.

Disclaimers:

1. This information is provided as a courtesy. The University of Victoria does not recommend, support, or guarantee in any way the use of these services.
2. Individuals are responsible for ensuring their use of online services does not violate the laws of Canada or the Province of British Columbia, in particular the B.C. Freedom of Information and Protection of Privacy Act (FIPPA): www.oipc.bc.ca.
3. The University of Victoria does not guarantee the accuracy of the information above. Individuals are responsible for reading and abiding the Terms and Conditions associated with the use of these services.

Does HST apply to affiliate departments?

Effective July 01, 2010, Network Services is required to invoice UVic Affiliates and Ancillaries rather than charging back via journal entries. To comply with the new HST legislation all invoices will include full HST. Any applicable rebates are the responsibility of individual departments. For more information on this change and the correct rates, please contact Network Services at 250-721-8555 or switch@uvic.ca with a subject line of "Cost Recovery." This does not apply to UVic affiliates.